Library Reports 65 Incidents Including Threats and Intoxication Since February Opening

The City of Appleton's Library Board convened on August 19, 2025, to discuss various operational updates and safety measures within the library. The meeting began with a report on staffing, noting that there are currently no active hiring processes following the recent filling of four positions.

A significant portion of the meeting focused on the APL Safety and Security Report, which utilized the Patron Incident Tracking System (PITS) to provide data on incidents occurring in the library from February to June. During this period, a total of 65 incidents were recorded, with the majority categorized as threats and harassment. These incidents ranged from verbal harassment to threats of violence, although no injuries to staff were reported.

The report highlighted various types of disruptions, including intoxication and sleeping patrons. Staff members are trained to handle intoxication delicately, allowing patrons to remain in the library as long as they are not disruptive. However, if intoxication leads to harassment or other issues, it is documented as an incident. The library recorded six instances of patrons sleeping, with staff providing three warnings before asking individuals to leave.

The report also noted five medical incidents, often related to patrons experiencing health issues, and two incidents of fighting. The library called the Appleton Police Department 33 times during this timeframe, indicating a need for escalation in certain situations. The library's in-house security team has been effective, with low turnover and positive relationships with patrons, which has contributed to a safer environment.

Board members inquired about the nature of restrictions placed on patrons, confirming that restrictions are typically a last resort and are documented in PITS. The discussion emphasized the library's commitment to maintaining a welcoming environment while addressing behavioral issues appropriately.

Overall, the meeting underscored the library's proactive approach to safety and security, balancing the need for a safe space with the civil rights of patrons to access library services. The board plans to continue monitoring incidents and refining their safety policies to ensure a positive experience for all visitors.