Councilwoman Castillo advocates for better compensation for San Antonio outreach workers

In the heart of San Antonio's city hall, a pivotal discussion unfolded during the City Council Special Session on August 20, 2025, focusing on the pressing issue of homelessness. Council members gathered, their voices echoing the concerns of residents who have made it clear that addressing homelessness is a top priority.

Councilwoman Castillo took the floor, emphasizing the critical role of outreach workers in the community. "Every time we abate, we're making it harder for our outreach workers to build that trust," she noted, highlighting the delicate balance between city policies and the needs of the unhoused population. The councilwoman pointed out that mutual aid groups play a vital role in connecting with those in need, often stepping in to provide support and resources after city actions disrupt their lives.

The conversation quickly shifted to the compensation of outreach workers, with Castillo advocating for a review of their salaries. "We need to ensure that we are retaining those employees," she urged, referencing data from budget surveys and constituent calls that consistently show homelessness as a significant concern for District 5 residents. She stressed the heavy burden placed on individual outreach workers, who often face challenging and hazardous conditions while trying to assist those experiencing homelessness.

Castillo proposed that the city consider adjustments to compensation, potentially including hazard pay, to better support these essential workers. "They are exposed to a wide range of challenges, and we need to make sure we're taking care of our employees," she said, underscoring the importance of their well-being in the fight against homelessness.

As the session progressed, the discussion also touched on the remaining bond dollars and the potential for land banking initiatives. Castillo expressed enthusiasm for moving forward with these plans, emphasizing the need for low-barrier and permanent supportive housing options. "If we had every homeless individual say yes to services and housing, would there be a unit? The answer is no," she lamented, calling for a concerted effort to expand available resources, including detox beds.

The meeting encapsulated the ongoing struggle to address homelessness in San Antonio, with council members recognizing the need for a multifaceted approach that includes both immediate support for outreach workers and long-term solutions for housing. As the session concluded, the urgency of the discussions left a lingering sense of hope that the city could forge a path toward a more compassionate and effective response to homelessness.