CPS Confirms Active Account Despite Inadequate Power Source in San Antonio

In a recent San Antonio Building Standards Board meeting, a critical discussion emerged regarding the power and gas services provided by CPS Energy. The board addressed concerns about a property where CPS had disconnected electricity due to an inadequate power source. However, it was clarified that the gas service remained active, as CPS had not shut it off.

The board members sought clarity on the situation, questioning why CPS had pulled the power and whether the gas was also affected. It was confirmed that CPS had taken action solely based on the electrical issues, and the city of San Antonio was not involved in this decision. CPS representatives indicated that the property still had an active account, meaning that gas service would continue until the electrical panel was updated.

The discussion highlighted the importance of communication from CPS regarding service disconnections. Board members expressed concern over the lack of transparency, particularly about how CPS determined the meter was inadequate. This situation raises questions about the protocols in place for notifying property owners about service issues and the steps needed to rectify them.

As the board continues to navigate these discussions, the implications for property owners and the clarity of service protocols remain a focal point. The next steps will likely involve further dialogue with CPS to ensure that property owners are adequately informed about their service status and any necessary actions they must take.