Clinic Leadership Focuses on Improving Patient Communication and Customer Service

The Weston County Health Services held a regular meeting on August 31, 2025, in Newcastle, Wyoming, focusing on improving patient care and operational efficiency. The meeting featured discussions on customer service enhancements and the hiring of locum tenens staff to address staffing shortages.

A key highlight was the emphasis on improving customer service, which has been a significant concern for the community. The new leadership expressed a commitment to making staff more visible and approachable to patients. They acknowledged that poor communication has previously led to frustration among patients, and they are working on strategies to enhance the overall patient experience. This includes ensuring that staff are attentive and that the facility's appearance is welcoming.

The meeting also addressed the hiring of locum tenens, which is expected to bolster the clinic's capacity and revenue. The leadership is optimistic that bringing in temporary staff will not only fill immediate gaps but also demonstrate a commitment to the community's healthcare needs. There was discussion about the potential for a locum to transition into a permanent position if the fit is right, which could further stabilize staffing.

Additionally, the meeting covered the engagement of consulting services for cost reporting and audits, which are crucial for maintaining compliance and financial health. The leadership outlined plans for upcoming Medicare and Medicaid cost reports, emphasizing the importance of these documents for the hospital and rural health clinic operations.

Overall, the meeting underscored a proactive approach to addressing community health needs and improving service delivery, with a focus on collaboration and responsiveness to patient feedback. The leadership team expressed enthusiasm for the future, highlighting their dedication to fostering a supportive environment for both staff and patients.