The Wendell Board Meeting held on August 25, 2025, focused on the performance and user satisfaction of local transportation services, particularly the SmartRite and GoWiX access programs. Key discussions highlighted the growing demand for these services and the implications for pickup times and rider safety.

A recent survey revealed that riders rated their satisfaction with pickup times at 3.91 out of 5. However, as the popularity of the service increases, wait times have also risen, with an average wait of around 20 minutes, which is still below the national standard. Board members acknowledged that while no one enjoys waiting, the increase in demand necessitates shared rides, leading to longer wait times.

Safety perceptions among riders were also a significant topic. The survey indicated that 71% of respondents feel safe while using the service, bolstered by the presence of security systems in all vehicles. Additionally, 56% of riders expressed they would highly recommend the service to others, reflecting a strong overall satisfaction.

Several riders provided feedback during the meeting, emphasizing the need for expanded service options, including weekend availability and extended service hours. Suggestions were made to increase the number of buses and drivers if additional funding becomes available. The board discussed the challenges of allowing advance trip bookings, noting that it could alter the nature of the micro-transit service.

The meeting also addressed concerns regarding medical appointments and the uncertainty of return trips. Riders can book return trips on-demand through the app or call center, ensuring they have a ride home even if their appointment runs longer than expected. However, if they miss their scheduled ride, they may have to wait longer for the next available vehicle.

Overall, the meeting underscored the importance of ongoing communication with riders and drivers to enhance service efficiency and rider experience. The board plans to continue evaluating feedback and exploring options to improve transportation services in Wendell.