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Health System Achieves 5-Star Patient Satisfaction Rating Amid Quality Metrics Discussion

August 22, 2025 | Tahoe-Truckee Unified, School Districts, California


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Health System Achieves 5-Star Patient Satisfaction Rating Amid Quality Metrics Discussion
The Tahoe Forest Hospital District Board convened on August 28, 2025, to discuss key updates and metrics related to patient care and community engagement. The meeting began with a report on the completion of a validation survey, which resulted in significant savings of approximately $175,000 for the hospital. This achievement was attributed to the successful fulfillment of all survey domains.

The board reviewed new patient saving structures introduced by the Centers for Medicare & Medicaid Services (CMS), noting that an attestation of compliance would be required. Members expressed confidence in meeting these compliance standards. The discussion then shifted to the hospital's star rating overview, highlighting a five-star rating in patient satisfaction. However, the overall care rating remained unassigned due to numerical criteria not being met.

Further discussions included new algorithms from CMS that align with the five-star rating system. The board acknowledged strong performance in various care bundles associated with these criteria. Additionally, the quality department introduced a process improvement dashboard, which will provide quarterly updates on performance metrics.

Community engagement was also a focal point of the meeting. The board reflected on a recent community engagement meeting, emphasizing the importance of collaboration between the health system and community partners. Metrics from this engagement indicated that six out of a potential nine metrics were met, with a goal of achieving ten by 2030.

The meeting concluded with expressions of pride in the team's efforts and a commitment to continuous improvement in community health initiatives. The board looks forward to future presentations on ongoing projects and metrics as they strive to enhance healthcare delivery in the region.

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