Rancho Cordova Officials Present 2025 Resident Satisfaction Survey Results

Rancho Cordova City officials presented the results of the 2025 resident satisfaction survey during a special meeting on September 2, 2025, highlighting key insights into community perceptions and service satisfaction. Maria Chacon Eastad from the communications and public affairs department introduced the findings, emphasizing the importance of understanding resident feedback on city services.

The biannual survey, conducted in May, involved a sample of 350 residents aged 18 and older, gathered through both landline and cell phone interviews. The survey aimed to assess overall satisfaction with living in Rancho Cordova, evaluate the quality of city services, and gauge public safety perceptions, particularly regarding the police department.

Stefan Heisler, the city's housing manager, along with Dr. Dennis Detillion, provided an overview of the survey's parameters, noting that the methodology has remained consistent over the years. The survey seeks to capture how residents feel about customer service interactions with the city and the effectiveness of communication regarding city programs and services.

The results of the survey are expected to inform city officials on areas of strength and opportunities for improvement, ultimately guiding future initiatives to enhance resident satisfaction. As the city continues to prioritize community engagement, the insights from this survey will play a crucial role in shaping responsive and effective city services moving forward.