City Team Achieves 99% Inspection Rate and Engages 18700 Residents

The San Antonio City Council held a special session on September 2, 2025, focusing on various aspects of city planning and development. The meeting began with a review of the city's compliance with established goals and codes, emphasizing the importance of collaboration with citizens and stakeholders.

The council reported that in the current fiscal year, 3,773 new residential permits have been issued. City officials highlighted their commitment to citizen engagement, noting that they have facilitated 18,700 transactions where residents received immediate assistance and information. Additionally, a call center and an online portal have been established to address public inquiries, resulting in support for 167,000 clients regarding building inspections.

The council detailed their inspection process, stating that they aim to conduct inspections 95% of the time when requested. This year, they have achieved a 99% success rate, completing 210,000 inspections to date. The importance of timely inspections was underscored, as delays can incur additional costs for construction projects.

Further discussions included the collaboration with developers on zoning processes, with the team reporting progress on various plans, including 147 major and 267 minor zoning cases, as well as 491 verification letters.

The meeting also addressed the implementation of code enforcement objectives. The council aims to respond promptly to violations, with a target of resolving issues within 45 days. Currently, they are achieving this goal in 90% of cases.

In conclusion, the session highlighted the city's ongoing efforts to enhance development processes, improve citizen engagement, and ensure compliance with municipal codes, setting a positive trajectory for future urban planning initiatives.