County Moves to Single Provider for Paratransit Services Amid Concerns

In a recent meeting of the Milwaukee County Committee on Transportation and Transit, a significant focus emerged on the challenges surrounding paratransit services. The discussion highlighted the shift from two service providers to a single provider, a change that has raised concerns among committee members and community advocates alike.

Historically, Milwaukee County relied on two providers for paratransit services, a decision rooted in the belief that competition would ensure better service. However, in 2021, the Milwaukee County Transit System (MCTS) and the Department of Transportation (DOT) opted to consolidate to one provider. This decision has sparked debate, as it limits the flexibility to shift service areas when one provider underperforms. For instance, if the South Side provider fails to meet expectations, the service could be adjusted to cover areas served by the North Side provider, ensuring equitable access for all residents.

The conversation took a critical turn when it was revealed that First Transit, the company awarded the contract, was sold shortly after the contract was granted. Transdev, the new owner, faced immediate scrutiny for the quality of service delivered in the first year, which many described as "terrible." Concerns were raised about Transdev's track record, with committee members recalling previous issues the company had faced nationwide.

As the meeting progressed, operators from Transdev expressed financial constraints, claiming that the contract had not been bid correctly by previous operators. This revelation added another layer of complexity to the ongoing discussions about the future of paratransit services in Milwaukee County.

The committee's deliberations underscore the importance of reliable transportation for residents who depend on paratransit services. As Milwaukee County navigates these challenges, the implications for service quality and accessibility remain a pressing concern for both officials and the community. The outcome of these discussions could shape the future of transportation in the region, highlighting the need for careful oversight and accountability in public service contracts.