Charlotte leaders discuss safety investments and mental health resources for public transportation

The City Council Committee Wrap-Up Meeting held on September 2, 2025, focused on critical discussions surrounding public safety and mental health resources in Charlotte, North Carolina. The meeting highlighted the ongoing challenges faced by the city, particularly in relation to crime and public transportation safety.

One of the key topics addressed was the Bus Ambassador Program, which aims to enhance the safety and experience of public transportation users. While the program employs individuals to assist passengers with inquiries, it does not serve a security function. This initiative is part of a broader effort to create a more welcoming environment for riders.

Council member Watlington emphasized the need for increased investment in mental health resources, linking the rise in crime to a long-standing underinvestment in this area. She pointed out that safety investments in public transportation are just as crucial as infrastructure improvements. Watlington expressed concern over the implications of fare evasion, suggesting that it is more of a revenue issue than a direct safety concern. She noted that cities worldwide face similar challenges, indicating that fare evasion does not necessarily correlate with violent crime.

The discussion also touched on the perception of safety among riders versus non-riders. Data presented during the meeting revealed a significant disparity, with non-riders feeling less safe than regular users of the transit system. This perception poses a challenge for the city as it seeks to encourage more residents to utilize public transportation.

In conclusion, the meeting underscored the importance of addressing both safety and mental health in the context of public transportation. As Charlotte continues to expand its transit system, the city must consider how to effectively invest in these areas to improve overall community well-being and encourage greater ridership.