Pharmacists and Physicians Discuss AI's Role in Telehealth and Community Pharmacy

The U.S. House Committee on Energy and Commerce convened on September 4, 2025, to explore the potential of artificial intelligence (AI) technologies in advancing American health care. The meeting highlighted the integration of AI in telehealth services and the role of pharmacists in enhancing patient care.

A key discussion point was the emergence of a "one-stop shop" for telehealth, where patients can access lab services, prescriptions, and insurance billing through a single platform. This model aims to streamline the patient experience, akin to a concierge service in traditional healthcare settings. Participants emphasized the importance of enhancing the role of clinicians, particularly pharmacists, in this evolving landscape.

Pharmacists were identified as underutilized resources in healthcare. The conversation underscored the need for better coordination between pharmacists and physicians to ensure that both parties have access to the same patient information. AI was proposed as a tool to facilitate this coordination, allowing for customized data presentation that meets the needs of both pharmacists and primary care providers.

The committee also addressed the varying risks associated with AI applications in healthcare. Concerns were raised about the use of AI in sensitive areas, such as mental health care for minors. Experts suggested that Congress should consider defining high-risk categories for generative AI in healthcare and implementing safeguards, including independent validation of clinical claims and patient safety protocols.

Overall, the meeting underscored the potential of AI to transform healthcare delivery while emphasizing the need for careful oversight to protect patient safety and foster innovation. The discussions set the stage for future legislative efforts aimed at harnessing AI technologies in a responsible manner.