Carillon Behavioral Health Launches 988 Crisis Center for Nevada's Behavioral Health Support

The Douglas County Board of County Commissioners meeting on September 4, 2025, featured significant discussions surrounding mental health services and the implementation of the 988 crisis hotline in Nevada. The meeting highlighted the introduction of Caroline Behavioral Health, represented by Mitron, the community engagement manager, who detailed the organization's role in enhancing the state's crisis response system.

Mitron emphasized the importance of local expertise in the crisis management framework, noting that Caroline has assembled a team of 48 Nevadans to ensure that services are tailored to the unique needs of the community. The organization operates through three main pillars: a crisis contact center, crisis system management, and total crisis solutions, all aimed at providing comprehensive support for individuals in crisis.

A key focus of the meeting was the recent launch of the Southern Nevada 988 call center, which began operations on July 1, 2025. Mitron explained that this initiative is part of a broader effort to create a cohesive statewide crisis system that respects regional differences while integrating best practices from various stakeholders across Nevada.

The discussion also touched on the coalition efforts led by NAMI Nevada, which aims to gather feedback from community members to improve the 988 services. Mitron urged participation from local directors and dispatchers to ensure that the system effectively addresses the diverse needs of the population.

Funding for the 988 hotline was clarified during the meeting, with officials noting that it is supported by a revenue stream from cell phone fees established by state legislation. This funding model aims to alleviate financial burdens on local hospitals and jails by providing timely mental health support.

Overall, the meeting underscored the commitment of local organizations and government officials to enhance mental health resources in Nevada, with a focus on saving lives and improving community well-being through effective crisis intervention strategies.