[{"_1":2,"_99":-5,"_100":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6484435,"mediaKeyId","5731378-f48f845ae71bc9e830846ae7e283e658","parentId",5731378,"title","Tow operators tell Passenger Vehicle board dispatch, rotation and owner‑request practices are leaving some companies out of calls","audioSeconds",711,"startMs",1313000,"endMs",2024000,"viewUrl","/Search/View?dp=1&key=5731378-f48f845ae71bc9e830846ae7e283e658&start=1313&end=2024","thumbnailUrl","https://assets.pipeline.soar.com/5731378-f48f845ae71bc9e830846ae7e283e658/thumbnail_1313000.jpg","articleUrl","/articles/6484435/Chattanooga-City/Hamilton-County/Tennessee/Tow-operators-tell-Passenger-Vehicle-board-dispatch-rotation-and-ownerrequest-practices-are-leaving-some-companies-out-of-calls","mediaUrl","https://secure.pipeline.soar.com/6484435-aae490a520fb59b0e0f62840bdd3e368/orig.mp4?Expires=1771195757&Signature=A62QXSMkcIZtV1jp8MZQqoVr2RwmY4v9~rbeZ1Tre5eyKO5kH3FP8C8FzKlUBj5BqbZvw13x9u0pCI0foswryjBQ2x5ayTPGNQsHHcoHx3-7UCuh9IPgYKpJIa4GeBgQF60UewyWMDY2IfOCo8fO8GrzfsQKywuS6GrCwIUz91yFQoXSEToW~GaXbjJtdomn44UfRZA0mNMeTp-jJg3UmnigdNjwdsjZk2cavHrl5oZahY~JmJBHXbe3a7LEL1ZYsLbrQH9j1l9N90d38EACvB5w6cP1TObgu4mKMroa5Co9SmQLHn-4yQ8gTt3o0UGzA-jPYh5da~XuXkFDs1790A__&Key-Pair-Id=KUT5TJCACFTXG","author","Chattanooga City, TN","date","2025-09-05T08:10:23Z","article","Local tow operators told the Passenger Vehicle and For‑Hire Board on Sept. 4 that dispatch and on‑scene owner‑request practices are causing some rotation companies to be consistently skipped or to have calls canceled after they arrive.

Jamie Parker, who identified herself as a long‑time Chattanooga tow operator, said her company is certified (she described minority/WBE certifications) but is not receiving the number of city or heavy‑duty calls she expects. “They call us and we go out there to get it. … They give it to some other towing company,” Parker said, describing a pattern she wants the board to investigate. Parker said several long‑established local companies are struggling and that new entrants without brick‑and‑mortar operations appear to be taking higher‑paying work.

Board members and the inspector described how calls are dispatched. The inspector and a police officer explained the city uses Hamilton County 911’s computer‑aided dispatch (CAD) system for much of the call rotation. A patrol officer described standard on‑scene practice: officers ask vehicle owners whether they have a preferred tow company; if no preference is given the officer will request a rotation wrecker. When owners call their own tow company after a rotation call has been placed, the original rotation company can be canceled. The officer and inspector said training and supervisory reminders can reduce instances where officers fail to ask owners their preference.

Board participants said the dispatch and officer practices—not the board’s rotation rules—appear to be the immediate cause. The inspector agreed to follow up by requesting dispatch reports from Hamilton County 911 to check which companies received which calls and which calls were canceled. One board member noted the rotation includes 28 companies and that heavy‑duty (class C/recovery) scheduling differs from regular district rotation.

Speakers urged operational fixes rather than regulatory changes. The inspector said he would coordinate with dispatch and police supervisors and attempt to supply the requestor with monthly or weekly reports showing who was dispatched and when. The board did not take formal enforcement action at the meeting; members encouraged staff to investigate and report back.

","mediaType","Video","parentTitle","Chattanooga Passenger Vehicle Board Meeting - 8/26/2025","oneSentenceSummary","Local tow operators told the Passenger Vehicle and For‑Hire Board Sept. 4 that dispatch and on‑scene owner‑request practices are causing rotation companies to be skipped, and the inspector agreed to request dispatch reports to investigate.","taxTitle","Chattanooga City, Hamilton County, Tennessee","taxId",3757,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6484440,"Industry representative urges update to Chattanooga private‑property tow rules to reflect Motion Act of 2025",102,464000,566000,"/Search/View?dp=1&key=5731378-f48f845ae71bc9e830846ae7e283e658&start=464&end=566","https://assets.pipeline.soar.com/5731378-f48f845ae71bc9e830846ae7e283e658/thumbnail_464000.jpg","/articles/6484440/Chattanooga-City/Hamilton-County/Tennessee/Industry-representative-urges-update-to-Chattanooga-privateproperty-tow-rules-to-reflect-Motion-Act-of-2025","https://secure.pipeline.soar.com/6484440-f16d8b6308eaa89bb4b7faf216f0e2fa/orig.mp4?Expires=1771195757&Signature=lWkb0qGlZ~hSeHPFRQZoVxlOnmTfn4MbJeBs7p6pPAQRcWISgpJBmdO2hyUAVeSbxzmDJAQcybnnrHYgMsZhH5uspasgWk5h7D2BofxNHu1fTdzb1m86EHN1BCK5BJ925fD0V3mC9UjIiNHvRf3pdn4dD8pwB5bRUDEFEaZ28Aon9T3B19LKimN7iHj1DIWBTSGoUwFAqiym~Z0QfS~m7dPBuQhYzIZMDyMqjMruIklAawpcJuBqiuH2709N2QEomQrmmGHjqUBvb47TpGpo-l40nlCgMyAqXujkZmBFy~TsMbSu9vb2dlBiKUk1n0SacTng6UyB50ePidZdS3N8Mw__&Key-Pair-Id=KUT5TJCACFTXG","Mark Shackleford of Shackleford Towing & Recovery told the Passenger Vehicle and For‑Hire Board on Sept. 4 that Chattanooga’s private‑property towing ordinance needs updates to reflect changes in state law, including provisions introduced in the Motion Act of 2025.

Shackleford said printed copies of the city’s existing private‑property tow ordinance and the Motion Act materials were provided to board members. He told the board that city code still references portions of the Tennessee Code Annotated that have been repealed and that the Motion Act (developed through revisions in 2023, 2024 and 2025) includes new consumer protections and definitions that affect private‑property towing practices.

Shackleford described industry involvement in drafting parts of the Motion Act: “A lot of that stuff I was involved in directly with the Tennessee Tow Truck Association as the vice president. I worked with our lobbyists and some of our legislative leaders… to get that push through,” he said. He said the Motion Act clarifies distinctions the industry and local code should reflect, such as the difference between an abandoned vehicle on public property and an unauthorized or illegally parked vehicle on private property, and updated sign and payment‑method requirements for private‑property tows.

Board members and staff discussed next steps. Shackleford said the matter may need work with the board, legal staff and City Council legislative committees to amend the code; Chris Anderson (mayor’s office) and other staff signaled they would help determine whether the board or council should lead the revision. No vote or ordinance change was taken at the meeting; Shackleford asked the board to coordinate a path forward so local code matches current state law.

","Mark Shackleford of Shackleford Towing told the board Sept. 4 that Chattanooga’s private‑property tow ordinance contains outdated citations to Tennessee law and should be modernized to align with the Motion Act of 2025 and recent Tennessee Code changes; no formal action was taken.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6484445,"Passenger Vehicle and For‑Hire Board recommends inflation‑based tow‑rate increases to Chattanooga City Council",72,710000,782000,"/Search/View?dp=1&key=5731378-f48f845ae71bc9e830846ae7e283e658&start=710&end=782","https://assets.pipeline.soar.com/5731378-f48f845ae71bc9e830846ae7e283e658/thumbnail_710000.jpg","/articles/6484445/Chattanooga-City/Hamilton-County/Tennessee/Passenger-Vehicle-and-ForHire-Board-recommends-inflationbased-towrate-increases-to-Chattanooga-City-Council","https://secure.pipeline.soar.com/6484445-497fdbb3904c602602072046b7ae381e/orig.mp4?Expires=1771195757&Signature=CZU7sFmjd69eNb30vKLCWF5B7Nvw-sfTsUywekMH1twzjNe3MgON42O1K1jQ0B90pRLNI3OxBqq5CFgCfABdwyQWzzR~7q57EE8gNfR0CIh3XrE5mRH3pRR8sjKzDCPYJyaGfOav-BtCiwD8j0KoW8qYgT1Ep0Il3ojD~tgX~dYf1y3ydDACMlWvOGimtrUs0rQUnO55rUJfyf3mx9keYwPfWDVsK1ttCr72P-xNAYdi6DVrsv4kO7kgyfFmBFGOgxT3JQdYCcvxUbSrEUrNZt0ilTYAYJYWxiY1GYaEBPm9Er5I-Al4azFMM-93Fu6KB9LgOCqGi~7EGszDAYlfhA__&Key-Pair-Id=KUT5TJCACFTXG","The Passenger Vehicle and For‑Hire Board voted Sept. 4 to recommend that Chattanooga City Council approve inflation‑based increases to the city rotation tow rates set in Chattanooga City Code §35‑1‑160.

The change was presented by Chris Anderson of the mayor’s office, who said the ordinance currently lists daytime and night/weekend/holiday rates at $2.25 and $2.50, respectively, for district rotation calls. Anderson said the inflation rate from 2023 to 2024 (3.09 percent) would raise the rates to $2.32 and $2.58, and a further roughly 3 percent adjustment would be applied for the following year, producing an approximately cumulative increase over the two years.

Anderson said the code section requires the board to review and approve an annual inflation adjustment before the item goes to City Council. “Pursuant to 35‑1‑160, I need to present this to the passenger vehicle for hire board for approval before taking it to city council for an ordinance amendment later this year,” Anderson said.

The board debated fiscal impacts for the city. A board member (Chair) noted concern about the city’s fiscal responsibility, asking whether the cumulative change would amount to roughly 6–8 percent from current rates; Anderson explained the increases are computed year‑to‑year (3.09 percent then 3 percent), not a single flat 6 percent. Anderson also clarified the change would not affect private towing: “Yes. This does not affect private towing in any way. This is merely when the city of Chattanooga is making a district record call.”

A motion to send the recommended rate adjustments to Chattanooga City Council for approval was made and seconded; the board voted in favor and the motion carried. No roll‑call vote was provided in the record.

Anderson explained that City Council rules require at least 14 days’ public notice to place an item on the council agenda and estimated the ordinance amendment could reach council within about three to four weeks, depending on submission timing. Board members asked staff to set up a more automatic process so future annual adjustments move from the board to council on a regular schedule.

The board’s action was a recommendation to City Council; adoption of new rates will be effective only if the council amends the ordinance.

Votes at a glance: The board voted to forward the recommended annual inflation adjustments to Chattanooga City Council for approval; the vote was stated as “Aye” and the chair declared the motion carried. The record does not show a named roll‑call tally or recorded no/abstain votes.

","The board voted Sept. 4 to send a recommendation to Chattanooga City Council to update city rotation tow rates in Chattanooga City Code §35‑1‑160 to reflect inflation for the most recent two years; the change would apply only to city district/rotation calls, not private tows.","actionData","errors"]

Article not found

Tow operators tell Passenger Vehicle board dispatch, rotation and owner‑request practices are leaving some companies out of calls

Industry representative urges update to Chattanooga private‑property tow rules to reflect Motion Act of 2025

Passenger Vehicle and For‑Hire Board recommends inflation‑based tow‑rate increases to Chattanooga City Council