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CBA reports 4,350 complaints with unlicensed activity as top issue

August 21, 2025 | Bureau of Automotive Repair, Other State Agencies, Executive, California


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CBA reports 4,350 complaints with unlicensed activity as top issue
The California Board of Accountancy (CBA) Enforcement Advisory Committee convened on July 10, 2025, to review and discuss the latest enforcement statistics and ongoing investigations. The meeting provided a comprehensive overview of the CBA's activities, including complaint handling, investigations, and disciplinary actions.

The meeting began with a report indicating that the CBA received a total of 4,350 complaints during the reporting period. A comparison graph highlighted the total complaints received over the past two fiscal years, showing a consistent trend in complaint volume. The most prevalent complaint type was related to unlicensed activity, which accounted for a significant portion of the total complaints.

Moving to investigations, the CBA reported the closure of nearly 5,700 cases, with 99 of those closed within one year. The average time taken to close investigations was 87 days. Currently, there are 403 cases pending in the investigations inventory, including one case that has been under investigation for over 24 months.

The committee also reviewed disciplinary actions, noting that 26 matters were referred to the Attorney General (AG), with 33 pleadings filed. At present, there are 28 matters pending at the AG's office, and the CBA has acted on 24 final disciplinary orders.

In terms of citations and fines, the CBA issued just over 1,900 citations, with 93% attributed to non-compliance with continuing education requirements. The committee received 248 appeals regarding these citations, resulting in the withdrawal or modification of 129 citations, often due to new mitigating evidence provided by the licensees.

The report also highlighted unlicensed activity, with over 1,800 complaints received and more than 2,300 investigations closed in the first 11 months of the fiscal year. Additionally, as of May 31, there were 52 licensees on probation, with four new probationers since the last report. The majority of identified probation violations were related to failure to submit required quarterly reports.

The meeting concluded with an invitation for questions from board members, although no inquiries were raised. The session underscored the CBA's ongoing commitment to enforcing compliance and maintaining standards within the accounting profession in California.

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