Councilors Express Frustration Over Mountain River Contract Issues

September 10, 2025 | Santa Fe, Santa Fe County, New Mexico


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Councilors Express Frustration Over Mountain River Contract Issues
The Finance Committee Meeting held on September 10, 2025, in Santa Fe, New Mexico, focused on ongoing issues related to a long-standing contract with Mountain River, a consulting firm that has provided support for the utility billing system since 2010. The meeting began with a brief acknowledgment of the familiarity of the committee members with the subject matter, leading to a discussion led by Councilor Lindell.

Councilor Lindell expressed significant frustration regarding the contract, emphasizing the extensive financial resources that have been allocated to Mountain River over the years. He highlighted that the responsibility for the contract had fallen to Miss Jimenez, who was not involved when the agreement was initiated. Lindell described the situation as "extremely painful," noting that the company has not cooperated effectively and raised ethical concerns about the ongoing relationship.

He articulated a desire to terminate the contract, citing dissatisfaction with the performance of Mountain River and questioning why a current city employee could not fulfill the necessary tasks instead of relying on the consultant. Lindell's remarks underscored a sense of urgency and disappointment, suggesting that the committee has been misled about the progress of the project.

Councilor Cassett echoed Lindell's frustrations but acknowledged the efforts made by the IT department and the consultant to address the committee's concerns. Cassett expressed trust in the process, indicating that the committee was presented with no viable alternatives despite the challenges faced.

The meeting concluded with a recognition of the lengthy and complicated nature of the contract discussions, with committee members expressing a commitment to finding a resolution. The ongoing issues with Mountain River remain a significant concern for the Finance Committee, highlighting the need for improved oversight and accountability in city contracts.

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