The Colorado Transportation Investment Office (CTIO) is making significant strides in transitioning to a new back office solution, a move that promises to enhance the efficiency of the state's tolling system. During the CTIO Board of Directors meeting on September 17, 2025, officials discussed the critical wind-down of services from the existing system, known as e470, as they prepare to implement a more robust and flexible commercial back office (CMOS).

The new back office is designed to be the backbone of the tolling system, streamlining processes such as invoicing, payment, and customer service. This transition is not just about upgrading technology; it aims to provide greater visibility into operational data and support future growth, including potential expansions into other transportation sectors like transit and rail.

Key discussions highlighted the importance of minimizing customer impact during this transition. Board members emphasized the need for clear communication to address any concerns that may arise as services shift. They also stressed the importance of reducing transition costs and risks while maximizing revenue collection and operational efficiency.

As the CTIO moves forward, they plan to present a more detailed wind-down solution in future meetings, ensuring that stakeholders are well-informed and prepared for the changes ahead. This proactive approach reflects the board's commitment to a seamless transition that prioritizes both operational integrity and customer satisfaction.