During the Utica City Council meeting on September 11, 2025, a significant update was provided by Dan Binet, Vice President of Municipal Sales for Priority Waste, regarding the company's service improvements and future plans for Utica. Binet highlighted the acquisition of 100 new vehicles, with 68 already operational, aimed at enhancing waste collection services in the city. He assured residents that the remaining vehicles would arrive before the end of the year, coinciding with the busy compost season.

Binet addressed previous service disruptions caused by vehicle shortages and maintenance issues, likening the challenges to a "flu bug" that affected operations during the summer months. He emphasized the company's commitment to maintaining service quality, stating that their maintenance team worked diligently to resolve these issues. The proactive approach included real-time monitoring of routes to keep residents informed about any delays, which has reportedly improved communication and reduced frustration among residents.

Council members expressed their satisfaction with Priority Waste's performance since taking over the GFL contract in July 2024, noting that the transition was smoother than anticipated. Mayor and council members praised the responsiveness of the service team, particularly Drew Di Giovanni, the logistics coordinator, who has been instrumental in addressing resident concerns promptly.

In a positive note from the community, a resident, Donna Bernardo, sent an email commending Priority Waste for their service, highlighting the few issues experienced and the quick resolutions provided. This feedback underscores the overall satisfaction with the waste management service in Utica, contrasting with criticisms faced by the company in other municipalities.

As the meeting concluded, Binet reiterated the importance of collaboration with the city and its residents, promising to continue improving service and addressing any concerns that arise. The council looks forward to ongoing enhancements in waste management as the new vehicles roll out and operational efficiencies are implemented.