During a recent meeting of the Rutherford County Social Services Board, staff members from the Department of Social Services (DSS) expressed their appreciation for enhanced security measures implemented at their facility. Elaine Connor, a receptionist with over 11 years of experience at DSS, highlighted the challenges faced by staff due to the nature of their work, which often involves interacting with individuals in crisis, including those who may be suicidal or exhibit threatening behavior.

Connor noted that the introduction of security officers, Alan and Bruce, has significantly improved the sense of safety among employees. Their presence not only provides reassurance but also fosters a professional atmosphere within the office. The officers engage with staff daily, adapting their patrol routes to ensure unpredictability and enhance security. This proactive approach has allowed them to identify areas needing improvement and suggest further security enhancements.

Additionally, Connor emphasized the officers' compassionate approach towards homeless individuals who frequent the office, balancing the need for a safe working environment with empathy for those in need. The officers also monitor the parking lot during staff departures, ensuring a secure exit for employees.

Britney Logan, a newer member of the DSS team, echoed these sentiments, indicating a collective appreciation for the added security measures. The discussions at the meeting underscored the importance of maintaining a safe and supportive environment for both staff and clients, reflecting the ongoing commitment of Rutherford County to address the challenges faced by social service workers. As the board continues to evaluate security protocols, the positive feedback from staff will likely play a crucial role in shaping future decisions.