Delivery workers in New York City are calling for urgent protections against unjust deactivations as they face increasing challenges from app-based companies. During a recent meeting of the Committee on Consumer and Worker Protection, advocates and workers voiced their support for Intro 1332, a proposed legislation aimed at safeguarding delivery workers from arbitrary terminations.

William Medina, a delivery worker and organizer, highlighted the dangers of automated deactivation processes, stating, "Our lives on the streets are being decided by a computer, not by a human being." He described how workers are penalized for circumstances beyond their control, such as delays caused by traffic or restaurant issues, leading to deactivations that threaten their livelihoods. Medina urged the city council to prioritize the legislation, emphasizing that "our safety, the safety of every New Yorker, depends on passing this legislation."

The proposed bill seeks to establish a fair appeal process, requiring companies to provide a 15-day notice before deactivation and ensuring that workers can interact with a human reviewer rather than an automated system. This is crucial, as many workers reported being locked out of their accounts without prior notice or explanation, often leaving them without income.

Alejandro Grajales, another delivery worker, shared his experience of being deactivated for delays caused by unforeseen circumstances, illustrating the precarious nature of gig work. He stated, "This is the reality for 80,000 delivery workers in New York," underscoring the widespread impact of these practices.

In response, representatives from app companies like Uber acknowledged the need for fair processes but expressed concerns about the implications of the proposed legislation. They argued that the bill could hinder their ability to manage safety and operational efficiency, particularly in cases of misconduct.

As the committee deliberates on Intro 1332, the voices of delivery workers resonate strongly, advocating for a system that recognizes their rights and ensures job security in an increasingly automated industry. The outcome of this legislation could significantly alter the landscape for gig workers in New York City, providing them with the protections they desperately need.