The Kent County Board of Commissioners meeting on September 25, 2025, highlighted the exceptional contributions of two employees through the Quality Service Awards. The meeting began with a recognition ceremony honoring outstanding service within the county's workforce, which comprises over 2,000 employees.

Brianna "Bree" Westers from the Kent County Health Department received the award for her exemplary external customer service. Nominated for her compassionate support during a challenging time for a resident escaping domestic violence, Bree was praised for providing a safe space and connecting the individual with vital resources. Her thoughtful gestures, including providing a journal and positive affirmation stickers, were noted as significant in helping the resident navigate their difficulties.

The internal service award was presented to Keith Heibor from the Fiscal Services Department. Keith was recognized for his collaborative spirit and significant contributions to improving the budget process within the county. His efforts included creating targeted variances for departments and assisting in the implementation of a new agenda management process, which has been well-received across various offices.

The meeting underscored Kent County's commitment to high-quality service, both to external customers and within its internal teams. The recognition of Bree and Keith serves as a testament to the positive impact that dedicated employees can have on their community and colleagues.