During the recent Cemetery and Funeral Bureau Advisory Committee meeting on May 22, 2024, a significant discussion emerged regarding the integration of technology into the bureau's operations, particularly the use of QR codes. Committee members emphasized the growing familiarity of consumers with QR codes, a trend accelerated by the COVID-19 pandemic, which has made these digital tools commonplace for accessing information.

The committee highlighted that adopting QR codes could streamline processes related to licensing and communication with consumers. Currently, the bureau incurs substantial costs from printing and mailing multiple reminders and renewal notices. By transitioning to digital methods, the bureau could not only enhance efficiency but also achieve considerable cost savings, especially as printing expenses continue to rise.

The discussion also touched on the need for collaboration with the Office of Information Services (OIS) to explore the feasibility of implementing these technological changes. Committee members acknowledged that while this shift may require statutory changes, it aligns with the current administration's push for modernization and efficiency in government operations.

As the meeting progressed, the committee opened the floor for public comments, but no members of the public chose to speak on the agenda item. The committee plans to further investigate the potential for technology integration, aiming to improve service delivery and reduce operational costs for the bureau, ultimately benefiting the community it serves.