Residents in Puerto Rico are raising concerns over the high costs associated with water service connections, as discussed in a recent meeting of the Cámara de Representantes. The meeting highlighted several key issues affecting residents' access to water services, particularly the installation costs and reimbursement processes.

One of the primary concerns is the installation fee for water connections, which has reportedly risen to over $2,000. Community members expressed frustration over the lack of transparency regarding these costs, with calls for a detailed breakdown to understand why they are so high. Many residents have also reported difficulties in obtaining reimbursements for the initial deposit of $1,000 required for service, with claims that the Acueducto Authority is not honoring these refunds.

Additionally, the meeting addressed the requirements for receiving water service. Residents must provide a final and firm deed or a purchase contract to qualify for water connections. This stipulation has left some families without access to water, particularly in areas flagged for environmental concerns, regardless of their residency status.

Edna Borges Rivera, the Director of Customer Service, and Bruce León, the Regional Director for the southern region of Acueducto, were present to address these issues. They acknowledged the challenges faced by residents and emphasized the importance of fulfilling their responsibilities to ensure access to essential services.

The discussions underscored the urgent need for clearer communication and support from the Acueducto Authority to help residents navigate the complexities of water service connections. As the community continues to advocate for more affordable and accessible water services, the implications of these discussions will be closely monitored in the coming months.