[{"_1":2,"_112":-5,"_113":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,76,88,100],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},"mediaId",6455254,"mediaKeyId","5850705-93a0459acedaaec6de03b0b76ed8dca7","parentId",5850705,"title","NYCHA to move Emergency Housing Voucher holders into Section 8; pauses voucher issuance to wait list","audioSeconds",563,"startMs",519000,"endMs",1082000,"viewUrl","/Search/View?dp=1&key=5850705-93a0459acedaaec6de03b0b76ed8dca7&start=519&end=1082","thumbnailUrl","https://assets.pipeline.soar.com/5850705-93a0459acedaaec6de03b0b76ed8dca7/thumbnail_519000.jpg","articleUrl","/articles/6455254/New-York/NYCHA-to-move-Emergency-Housing-Voucher-holders-into-Section-8-pauses-voucher-issuance-to-wait-list","mediaUrl","https://secure.pipeline.soar.com/6455254-7b8ce45fa3bd3d0ebf5f908f9d8c62da/orig.mp4?Expires=1770453051&Signature=nHvoe1rDeemFsYLpU7HhZp4Q98a7LiNOWXRd~ZPPkHL~ipU9ZbtWKyxRozFCpp2weey57IWaJsP1FwWyZry6oIalSSPPoOcIpyq~EYSIROlIeiNw5L8PSwutpVfZSB8pMgftGM4u9WFhvzPQTEGyWy9f4kZiIBc6Sq~5UfBeolGaOrokMOY1vF7L139utDONkYr5d-SL5jVzq0pK~320FczYrBNhLGXbL15iSIf3y4ebbaVfIsUodqLIelecgXGKN5cuWWq3LnFHjp0Vl7Bl12qC66QBlk~h8QMwRLNYD1etXnhucBc-8wgMfrFlbgsjs~3NQTKuMGqEiVcqC0soKQ__&Key-Pair-Id=KUT5TJCACFTXG","author","City of New York, NY","date","2025-09-30T07:30:54Z","article","Council Member Chris Banks convened the New York City Council Committee on Public Housing for an oversight hearing on the administration of Section 8 and the Emergency Housing Voucher (EHV) program.

NYCHA told the committee it will begin transferring all EHV participants into the agency’s regular Housing Choice Voucher (HCV or Section 8) program after HUD announced the EHV funding stream will end. “NYCHA will begin transferring all of our EHV participants to the HCV program because we want to support at risk families and keep them stably housed,” NYCHA Executive Vice President of Leased Housing Lakisha Miller said. Miller said EHV participants’ rental subsidies and program rules would not be reduced and that the move will convert time-limited EHV awards into non–time-limited Section 8 vouchers.

The shift follows HUD guidance allowing public housing authorities to transition existing EHV households to HCV. NYCHA said the EHV allocation will fund households through calendar year 2026 and that the agency received a HUD waiver to transfer participants without requiring each household to reapply. To accommodate the administrative work required for the conversion, NYCHA temporarily paused outreach and voucher issuance to applicants on its general HCV wait list; applicants who have not yet received a voucher will be returned to their prior position on the wait list and will not be removed, Miller said.

Brian Honan, NYCHA’s executive vice president of intergovernmental affairs, told the committee federal budget proposals threaten housing funding but that the EHV transition is intended to avoid disruptions for current participants. Honan said NYCHA is working with HUD and with federal partners in Washington to preserve assistance and that the pause on issuing new vouchers is a funding and staffing decision to avoid overextending resources during the transition.

NYCHA told council members it expects the administrative transition to take about 18 months. Program staff will handle the EHV-to-HCV moves and NYCHA said there is no anticipated interruption in rental subsidy payments for affected households. The agency also said current voucher holders are unaffected by the operational pause.

Committee members pressed NYCHA on landlord counts, program scale and the risk of evictions during the conversion. Miller said NYCHA currently serves about 110,000 households through Section 8 and related programs and that more than 5,400 households were in EHV at the time of the hearing. Honan and Miller said the agency has sought congressional and HUD commitments and obtained a waiver to streamline the transfer process.

The council did not take formal action at the hearing. NYCHA staff emphasized they will notify affected households in writing and by phone, and that they will use existing staff (including the team used to issue vouchers on turnover) to support the transition while voucher issuance from the public wait list is paused.","mediaType","Video","parentTitle","🔴 LIVE: Oversight: Administration of Section 8 and Emergency Housing Voucher Program","oneSentenceSummary","NYCHA told the New York City Council it will transition EHV participants into the federal Housing Choice Voucher (Section 8) program after HUD ended dedicated EHV funding, temporarily pausing new voucher issuances from the wait list to prioritize the transition and preserve assistance for existing holders.","taxTitle","New York City Council, New York City, New York County, New York","taxId",77593,"location","New York","headline","","shortSummary",{"_33":77,"_35":36,"_37":38,"_39":78,"_41":79,"_43":80,"_45":81,"_47":82,"_49":83,"_51":84,"_53":85,"_55":56,"_57":58,"_59":86,"_61":62,"_63":64,"_65":87,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6455239,"NYCHA says source-of-income complaints go to City human-rights office and that agency does not log counts; council seeks more tracking",1884,1692000,3576000,"/Search/View?dp=1&key=5850705-93a0459acedaaec6de03b0b76ed8dca7&start=1692&end=3576","https://assets.pipeline.soar.com/5850705-93a0459acedaaec6de03b0b76ed8dca7/thumbnail_1692000.jpg","/articles/6455239/New-York/NYCHA-says-source-of-income-complaints-go-to-City-human-rights-office-and-that-agency-does-not-log-counts-council-seeks-more-tracking","https://secure.pipeline.soar.com/6455239-dc6e407c88e9a2c6d3a8f6d34bc309d3/orig.mp4?Expires=1770453051&Signature=XVR3SD6Lu0fX~RqBI9pQrphLWs-x0h4In079Cy1USNGGJ0EYAO8MCqXLJ7l~Oe-ihqkXRf-QR6b1jTeCM2jCEFkH3qhUbuhMbmWSrpYlmqH3Ml6nupiz1dcDqmk47V~XgPbN-q0Bi968x7CI0thlAhLge~1VGPCVIWujkPUOn7M1zoObTAL-ZP59Vm9v70qUaOPQMO2ePwvilq5z-z4FJ00wJiJQyBomaBgmf0nfZOvvxKbdv49GNgTU2P1x36JmHLjB7RibsyaZuEzj3~wiJW00jnvhBdex5qcXRqez6HkTEhXNnyxvgaBFZVkFuXkz5IGlxK~fITNjZvGw7dz8rg__&Key-Pair-Id=KUT5TJCACFTXG","Council members at a hearing pressed NYCHA on how it handles source-of-income discrimination complaints and on whether NYCHA transmits immigration-status information to HUD as part of routine recertifications.

On source-of-income complaints, NYCHA officials said the agency directs voucher holders to the New York City Commission on Human Rights (CCHR), which handles enforcement of source-of-income protections, and that NYCHA does not maintain a central log of such complaints. “NYCHA\\'s role in this is minimal,” Lakisha Miller said, adding, “We advise voucher holders of the resource with CCHR…we do partner with CCHR if there are any questions or if we need to take an action, like, to put a voucher on hold as they work through a complaint.” Council members expressed concern that NYCHA lacks a record of complaints that come to the agency anecdotally and asked NYCHA to collect more systematic data so the agency could better target outreach and enforcement.

On data shared with HUD, NYCHA said household recertifications include immigration-status questions and that the agency transmits recertification information to HUD regularly as part of required reporting. “We transmit them to HUD…we\\'re always going back and I I just wanna be clear. We\\'re not, like, giving them, like, a separate file. Here are all the folks who are undocumented,” an NYCHA official told the committee, but also acknowledged advocates\\' concerns about how that information may be used.

Tenant advocates at the hearing urged NYCHA and city agencies to do more to help voucher holders file source-of-income complaints and to make public the citywide plan for households currently on EHV in other PHA programs. Advocacy groups recommended practical steps — for example, distributing a short \"know your rights\" guide with recertification notices and publishing paper recertification forms and packets on NYCHA\\'s website so residents and legal-service providers can complete paperwork without waiting on CCC assistance.","Council members pressed NYCHA about source-of-income discrimination and about HUD recertification data that includes immigration status. NYCHA said it refers discrimination complaints to the City Commission on Human Rights and does not maintain a log of complaints, and that recertification data — including immigration-status fields — has been part ",{"_33":89,"_35":36,"_37":38,"_39":90,"_41":91,"_43":92,"_45":93,"_47":94,"_49":95,"_51":96,"_53":97,"_55":56,"_57":58,"_59":98,"_61":62,"_63":64,"_65":99,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6455244,"Tenants, advocates raise complaints about RAD/PACT conversions, rent increases and recertification errors",5914,1343000,7257000,"/Search/View?dp=1&key=5850705-93a0459acedaaec6de03b0b76ed8dca7&start=1343&end=7257","https://assets.pipeline.soar.com/5850705-93a0459acedaaec6de03b0b76ed8dca7/thumbnail_1343000.jpg","/articles/6455244/New-York/Tenants-advocates-raise-complaints-about-RADPACT-conversions-rent-increases-and-recertification-errors","https://secure.pipeline.soar.com/6455244-01fa9cee50da04cf649e1d4ac5188f98/orig.mp4?Expires=1770453051&Signature=JK1u6p0efC5WYqHDsacXwabIs7crhXj78lyHR6c6UURvB1q2KokgupNoqRdk0gr6AdxRlnwhg9Z5PGLL9w63HDNNJQnBerWNSU0YwCxumDcTGhZlpcCqAhaLcV7lutPINurBzzOUZZr7NQN7fvuICVuYITq0F7mTGa8CWMdRlHHoUT1qbMCuWOyPjWIuxyheEA-HKGcXf9La5-9ipxdJ99xZyyc~a5lxF0TW1oQedpWYtM0IQRUcAsDUAGn-vugiu3m8bxlr2b7dOBIDxkJ67M6dAYC~Wg8jpBAMalXUqnhwZg9p54tlyPwXZ8HXDUzJ4KldpH6QKg~YMWS1Bn4qkA__&Key-Pair-Id=KUT5TJCACFTXG","Lawyers, tenants and council members used a Committee on Public Housing hearing to press NYCHA on problems arising from RAD and PACT conversions — including disagreements over recertifications, alleged rent increases and repair backlogs that, advocates say, have led to subsidy terminations and court actions.

NYCHA told the committee it has a pipeline that could convert up to 62,000 units from older Section 9 public-housing subsidies to project-based Section 8 contracts through PACT; the agency said about 27,000 units had already converted and that close to 40,000 units were actively in resident engagement. “The PACT program has a pipeline of 62,000 units that it will be converting from section 9 to section 8,” NYCHA officials said. NYCHA and council members described PACT conversions as a tool to bring private capital for repairs, while also acknowledging that conversions change administrative procedures for tenants.

Several council members and public witnesses said conversions have produced rent increases for households that do not qualify for subsidy under Section 8 income thresholds and have created confusion on succession and household composition. NYCHA staff told the committee that residents who are active on a development at conversion generally are eligible for contract protections; agency representatives said residents should use conversion engagement periods to add household members to leases to preserve succession rights. “During conversion, we really encourage everyone to…come forward and put somebody who’s been living there on the lease,” an NYCHA official said.

Public-witness testimony included detailed complaints from Legal Aid and Manhattan Legal Services about repair delays, inspection failures, and cases where failed inspections led to voucher termination rather than repairs. “RAD/PACT buildings across Manhattan are replete with repair issues,” Manhattan Legal Services attorney Neil Rana testified, saying repairs had not been completed and that, in some instances, subsidy terminations followed without corrective action from management or HUD’s contract administrator.

Council members pressed NYCHA to provide records of community engagement (meeting minutes and outreach materials) for specific developments cited by tenants, and NYCHA agreed to follow up. NYCHA reiterated that households not eligible for subsidy will be phased in over a period (agency described a multiyear phase-in) and that residents may appeal rent calculations and recertification determinations through established procedures.","Council members and tenant advocates told the Committee on Public Housing that NYCHA’s RAD/PACT conversions and related management changes have produced rent increases, recertification disputes and repair problems for residents; NYCHA said most residents will be converted but acknowledged implementation gaps and committed to targeted outreach.",{"_33":101,"_35":36,"_37":38,"_39":102,"_41":103,"_43":104,"_45":105,"_47":106,"_49":107,"_51":108,"_53":109,"_55":56,"_57":58,"_59":110,"_61":62,"_63":64,"_65":111,"_67":68,"_69":70,"_71":72,"_73":74,"_75":74},6455249,"NYCHA says staff, call center and portal problems strain Section 8 administration",3492,1403000,4895000,"/Search/View?dp=1&key=5850705-93a0459acedaaec6de03b0b76ed8dca7&start=1403&end=4895","https://assets.pipeline.soar.com/5850705-93a0459acedaaec6de03b0b76ed8dca7/thumbnail_1403000.jpg","/articles/6455249/New-York/NYCHA-says-staff-call-center-and-portal-problems-strain-Section-8-administration","https://secure.pipeline.soar.com/6455249-b57c4931c1f92e20e89d0da2ee9dd152/orig.mp4?Expires=1770453051&Signature=nidLnmEI5z65PoalVb~-OkoxL0wtTusQsG1IHcgk32MGUZoEz-DZn8vpj7Y8OuK4NN3QScHFz62g7IiMsuPpDvxLA3KNRhQialHsMSW65ID5BoTbwQZ2MOHJ8HkegS~7sBaqmvRC~VyD3HvHWZzZGXoeukBUJ52pBtBun8kysTdsfUB4IhwCOMttFoFLPGuu-tJfWkdGyhnFAu7d4rEYUPV05uI12qaLo4-4kuYDA8nvcFQB6h3IW876KWY59yXP4r3zssnf~gfbiq1mQx2JU86yeku-3hKYMlplnry8iOe~3dHGNT7Vn13lm5nYAE9EwErLQvY07ayuf-zyAgdGyQ__&Key-Pair-Id=KUT5TJCACFTXG","At a Committee on Public Housing hearing, NYCHA officials described staffing and technology constraints as the agency manages the nation’s largest Section 8 program and a growing pipeline of project-based conversions.

Lakisha Miller, NYCHA’s executive vice president of leased housing, said the leased housing team has an authorized headcount of 520 and 476 active personnel, leaving 44 vacancies. “Our leased housing team has a headcount of 520 personnel. We have…476 active personnel,” Miller said. NYCHA told the committee it intends to use existing voucher-issuance staff to support the EHV-to-HCV transition rather than hire additional personnel immediately.

Council members and public witnesses raised customer-service problems. NYCHA reported the Customer Contact Center (CCC) has 64 staff, including 58 agents, and an average wait time of 17 minutes and 31 seconds for Section 8 inquiries. Legal aid organizations and tenant advocates testified that callers experience dropped calls, long queue times and portal failures that prevent uploads and delay critical processes. “Calls are dropped, disconnected, and our staff calls all the time and they report the same thing,” Legal Aid representative Alex McDougall told the committee during public testimony.

NYCHA described several operational metrics: it serves about 110,000 households in Section 8 programs; the average apartment-search time for new voucher holders is 134 days; the overall voucher “success rate” for 2025 was reported as 54 percent with 46 percent of issued vouchers expiring unused; and the agency’s housing navigation unit—created in August 2023 to assist households nearing voucher expiration—helped 73 percent of the participants it assisted find units. Miller and staff said landlords generally remain in the program because of reliable monthly subsidy payments.

Witnesses and council members raised past technology failures. NYCHA acknowledged a paperwork-processing logic error in 2021–22 that generated roughly 10,500 erroneous termination notices; agency staff said they corrected the logic and have made system enhancements. The panel discussed the citywide HUD “Inspire” inspection/standards system (implementation deferred by HUD to February 2027) and NYCHA’s owner and tenant extranets intended to speed documentation and payments.

Council members asked whether NYCHA will expand in-person help centers. NYCHA said its offices operate primarily by appointment to improve efficiency and that there were no current plans to return to unrestricted walk-ins; the agency said it would consider renaming “walk-in centers” to reduce confusion. NYCHA committed to providing recertification support by phone and in person by appointment for residents who need help.","NYCHA testified to the City Council that its leased housing team and customer service systems are under strain as the agency expands Section 8 administration; council members and witnesses described long call wait times, portal glitches and recertification errors that have harmed voucher holders.","actionData","errors"]

Article not found

NYCHA to move Emergency Housing Voucher holders into Section 8; pauses voucher issuance to wait list

NYCHA says source-of-income complaints go to City human-rights office and that agency does not log counts; council seeks more tracking

Tenants, advocates raise complaints about RAD/PACT conversions, rent increases and recertification errors

NYCHA says staff, call center and portal problems strain Section 8 administration