Kootenai County officials are taking proactive steps to enhance employee satisfaction with the PMR clinic, following discussions at the Board of County Commissioners meeting on September 30, 2025. The board is set to implement a survey aimed at gathering direct feedback from county employees about their experiences with the clinic, which has been in operation for over a year.

Commissioners expressed the importance of understanding employee sentiments, noting that anecdotal reports of service issues could indicate broader concerns. "Sometimes, the happiest people and the most unhappiest people are the ones that say something," one commissioner remarked, emphasizing the need for a comprehensive assessment rather than relying solely on isolated stories.

The proposed survey will focus on service levels, ensuring it remains within privacy guidelines to avoid any HIPAA violations. A board member highlighted the necessity of involving legal advisors in the survey's development to safeguard employee confidentiality.

In addition to the survey, discussions also touched on the future of the old courthouse, with recommendations to utilize existing space for storage, potentially vacating rented storage units. This move aims to optimize resources while awaiting a complete master plan for the courthouse's future.

As Kootenai County moves forward, the anticipated feedback from the PMR survey could lead to significant improvements in employee services, reinforcing the county's commitment to addressing staff needs and enhancing workplace satisfaction.