The Plainfield City Council convened on September 29, 2025, to address pressing issues surrounding the Neighborhood Health Services Corporation (NHSC), which has been facing financial challenges and operational restructuring. The meeting highlighted significant changes aimed at improving patient care and financial stability for the health center, which serves a large number of uninsured and Medicaid patients in the community.

One of the key discussions centered on the NHSC's transition to a new electronic medical records (EMR) system, designed to enhance patient flow and streamline operations. The organization has also onboarded a new revenue cycle management company to boost service revenue collections and align salary expenses with grant revenues, ensuring payroll obligations are met.

The health center reported serving 8,388 patients, with nearly half being residents of Plainfield. A substantial portion of these patients are uninsured or rely on Medicaid, underscoring the critical need for accessible healthcare services in the area. The NHSC currently employs 56 staff members, with 10 being local residents, further emphasizing its role in the community.

In addition to routine healthcare services, the NHSC is involved in several specialized programs, including a new sickle cell pilot program and comprehensive ultrasound services. The center has also partnered with local organizations to provide food assistance, distributing food to hundreds of families each month.

Public comments during the meeting raised concerns about the NHSC's financial health, particularly regarding a proposed $1.5 million funding infusion. Community members questioned whether this funding would serve as a sustainable solution or merely a temporary fix. They sought clarity on the center's total debt, the status of unpaid vendors, and the overall financial recovery plan approved by the court in 2019.

As the meeting concluded, it was clear that the NHSC's future remains a focal point for the Plainfield community. The council's actions and the ongoing discussions about funding and operational improvements will significantly impact the health services available to residents, highlighting the importance of transparency and community engagement in addressing these critical issues.