The Committee on Public Health and Human Services convened on October 1, 2025, to discuss critical updates regarding child welfare services in Philadelphia. A significant focus of the meeting was the performance of the Department of Human Services (DHS) in managing calls to its hotline and the subsequent investigations.

During the presentation, it was revealed that out of 38,184 calls received, 60%—approximately 23,080—were diverted from the hotline, while 15,104 cases underwent formal investigations by DHS social workers. From these investigations, only 2,598 children were accepted into formal child protective services, which indicates a selective process in determining which families require ongoing support.

The meeting highlighted the role of Community Umbrella Agencies (CUAs) in providing case management services to families deemed in need of assistance. A DHS supervisor facilitates a family team conference to ensure a smooth transition for families into the support system. This conference includes various stakeholders, such as family members, advocates, and health professionals, all working together to create a stabilization plan for the family.

Another key point discussed was the notable decrease in the number of children in child welfare placements. The DHS reported a reduction from 6,194 children in 2017 to 2,406 today, marking a 61% decrease. This decline reflects the agency's ongoing efforts to improve child welfare outcomes and reduce the number of children removed from their homes.

The meeting underscored the importance of collaboration between DHS and community partners in addressing child welfare issues and supporting families in need. The committee's discussions will likely inform future strategies and policies aimed at enhancing the effectiveness of child protective services in Philadelphia.