During the recent West Sacramento City Council meeting, concerns were raised about the management and service quality of Via, the city's transportation provider. A resident expressed frustration over the frequent turnover in management, noting that the current manager, Lisa, lacks experience in the transportation sector, having previously worked in alcohol distribution. This change has reportedly led to poor service, with residents experiencing long wait times for rides.

The speaker emphasized that effective management is crucial for the smooth operation of transportation services, citing examples from other cities where Via operates successfully. They urged the council to conduct accountability checks on the company to better understand the issues at hand. The resident also highlighted the disparity between West Sacramento and more affluent areas like Palo Alto, questioning the appropriateness of raising rates for services that are already lacking.

The discussion reflects ongoing community concerns about transportation reliability and management effectiveness, prompting calls for the city to explore alternative providers and ensure that local needs are met. As the council continues to evaluate its partnership with Via, residents are hopeful for improvements that will enhance their daily commuting experiences.