Mount Vernon residents are facing challenges with unexpected water bills, as highlighted during a recent utility commission meeting. One resident, an 81-year-old condo owner, reported a staggering water bill of $1,818.19 for what he believed was minimal usage. The issue arose when he discovered a notice indicating that his water had been shut off, prompting him to contact the water department while he was out of town.

Upon investigation, a plumber found a defective toilet in the basement that had never been used, which contributed to the high water usage recorded between December and January. Despite the resident's efforts to address the situation, including having the water department restore service and replacing the faulty float valve, he expressed frustration over the billing process and the lack of resolution.

The commission acknowledged the unusual nature of such high bills, noting that similar cases had occurred in the past. However, they explained that while adjustments can be made for water lost outside, internal leaks, such as those from toilets, complicate the situation due to the treatment required for wastewater.

The resident's plea for mitigation of the bill was met with the commission's standard policy, which limits their ability to provide relief in cases of internal leaks. The discussion underscored the importance of residents being vigilant about their water usage and the potential for unexpected charges due to hidden leaks.

As the commission continues to address these issues, residents are encouraged to monitor their water bills closely and report any discrepancies to avoid similar situations in the future.