During the recent McKinney Urban Transit District Board meeting, discussions centered on the impact of trip cancellations and wait times on the overall customer experience and budget considerations. Board members highlighted that the cancellation rate for trips remains low, with less than 5% of scheduled rides being canceled or resulting in no-shows. This figure is seen as a positive indicator of the effectiveness of current policies.

The conversation also addressed the importance of wait times for riders. Board members noted that the average wait time for transportation services has improved significantly, with vehicles typically arriving in 10 minutes or less. This improvement is crucial as it directly enhances the customer experience, making the service more reliable and efficient.

Additionally, the board discussed the travel distances covered by the on-demand service, emphasizing its extensive reach within the community. This aspect reflects the service's capability to meet the transportation needs of residents effectively.

Overall, the meeting underscored the board's commitment to maintaining high service standards while managing operational challenges. As the transit district continues to monitor these key performance indicators, the focus remains on improving service delivery and ensuring that residents have access to reliable transportation options.