The Napoleon City Council meeting on October 6, 2025, spotlighted significant updates in the utilities department, particularly regarding the adjustment of disconnection and reconnection charges. As the city transitions to Advanced Metering Infrastructure (AMI), officials clarified that many utility services can now be managed remotely, reducing the need for physical visits to residences.

City officials discussed the need to revise existing rules that previously mandated "trip charges" for service visits. With the new system, charges will now be more consistent, as the council aims to eliminate discrepancies between customers who require in-person visits and those who do not. "This makes it an even playing field," one council member noted, emphasizing the importance of fairness in billing practices.

Additionally, the council approved the use of electronic mail for service notifications, streamlining communication for residents who opt into this service. However, safety remains a priority; the council confirmed that a representative will still check on customers before reconnections, ensuring that someone is home to avoid any mishaps.

In another key decision, the council authorized the city manager to apply for a water supply revolving loan from the Ohio Environmental Protection Agency for the Maumee River waterline crossing project. This initiative aims to enhance the city's water infrastructure and was declared an emergency to expedite the process.

The meeting concluded with a unanimous vote on both the utility charge adjustments and the loan application, marking a proactive step towards improving city services and infrastructure.