Infonet users shown Okta login steps, password rules and Okta Verify setup
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Summary
A how-to video walks users through signing into Infonet via icjia.okta.com using Okta, covering password requirements, email verification codes, Okta Verify installation on Windows and Mac, and the use of Okta FastPass.
A staff member demonstrated how to sign into Infonet through Okta, showing steps for initial password setup, email verification, and installing Okta Verify on Windows and macOS.
The staff member said users should go to icjia.okta.com, enter their username, hit Next, then either enter the temporary password provided or set a new password that meets the stated requirements. The instructions list the password rules as: at least 14 characters; at least one lowercase letter, one uppercase letter, one number and one symbol; must not contain parts of the username, first name or last name; and cannot match any of the last four passwords.
The video explained two verification options after entering a username and password. Users can click "send me an email" to receive a verification link or a code; the presenter showed signing in by pasting the emailed code into the verification field and then entering a password. As an alternative, the presenter walked through setting up Okta Verify for two-factor authentication and using Okta FastPass to sign in without requiring the email step.
On Windows, the presenter demonstrated downloading and installing the Okta Verify installer, noting that installation may require administrator privileges: "If you have an IT department, and they have your computer locked down, you may need to get them to install it for you, as it does require admin privileges," the staff member said. After installation, the presenter opened the app, clicked "Get Started" and completed the browser verification that adds the account to Okta Verify.
On macOS the presenter followed a similar flow but noted the process completed more quickly: download the installer, run it, allow system prompts, then click "Setup Okta Verify". After Okta Verify was added, the presenter signed out and signed back in using Okta FastPass/Okta Verify to authenticate without the emailed code.
The presenter also showed how to change an existing Okta password by opening settings from the username menu, choosing Change Password, entering the old password, entering the new password twice and clicking Change Password. To remove an Okta Verify instance, the presenter opened settings and clicked Remove.
Key takeaways for users: access Infonet by signing in at icjia.okta.com and launching the Infonet VPN 3.2 SSO app from the Okta applications page; follow the stated password rules when setting a new password; choose either email verification or Okta Verify as the second factor; Windows installation of Okta Verify may require IT assistance; macOS installation was shown to be quicker in the demonstration.
Users who cannot complete installation themselves were advised in the video that IT support may be needed for administrator-level installs.
