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3 1 1 Call Center Reports Strong Customer Service Performance and Innovations

October 07, 2025 | Tuscaloosa City, Tuscaloosa County, Alabama


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3 1 1 Call Center Reports Strong Customer Service Performance and Innovations
Public safety took center stage at the Tuscaloosa Administration Committee Meeting on October 7, 2025, as officials discussed new protocols for handling intoxicated individuals. The committee agreed that if intoxication is suspected during a phone call, officers can withhold the release of a vehicle for a cooling-off period, prioritizing public safety. This decision aims to prevent potential violence and ensure the safety of both the individuals involved and the community.

The meeting also featured a significant application from the OBG Alumni Club Holdings, seeking special retail licensing for the University Club on Queen City Avenue. The committee unanimously approved the change of ownership, with no objections raised by the police department.

In a detailed presentation, the 3-1-1 call center team shared impressive performance metrics for the fiscal year 2025. They reported over 60,000 requests, with a notable 98% of calls answered within 30 seconds. The team emphasized their commitment to customer service, highlighting a new quality assurance protocol aimed at improving call handling. They also celebrated their recognition in Capstone Living magazine, showcasing their dedication to the community.

The meeting underscored the city’s proactive approach to public safety and community engagement, with officials expressing optimism about the positive impact of these initiatives. As the committee moves forward, the focus remains on enhancing service delivery and ensuring the well-being of Tuscaloosa residents.

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Scribe from Workplace AI
Scribe from Workplace AI