[{"_1":2,"_110":-5,"_111":-5},"loaderData",{"_3":4,"_26":27},"root",{"_5":6,"_17":10,"_18":19,"_20":21,"_22":10,"_23":-5,"_24":-5,"_25":10},"user",{"_7":8,"_9":10,"_11":10,"_12":-5,"_13":-5,"_14":15,"_16":-5},"roles",[],"isAuthenticated",false,"isPremium","planName","subscriptionStatus","featureFlags",{},"insightsBudget","isDevelopmentHost","userPreferences",{},"recaptchaSiteKey","6LcvOJcUAAAAAHsB-gPGfGktcRlKpH7OTIU_dMTD","isImpersonating","impersonation","affiliateStatus","isFreedomPortal","routes/v2/article/layout",{"_28":29,"_30":31},"notFound",true,"relatedArticles",[32,75,87,99],{"_33":34,"_35":36,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54,"_55":56,"_57":58,"_59":60,"_61":62,"_63":64,"_65":66,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},"mediaId",6428178,"mediaKeyId","5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb","parentId",5904912,"title","Council approves changes to towing rates, storage and release rules","audioSeconds",151,"startMs",162000,"endMs",313000,"viewUrl","/Search/View?dp=1&key=5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb&start=162&end=313","thumbnailUrl","https://assets.pipeline.soar.com/5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb/thumbnail_162000.jpg","articleUrl","/articles/6428178/Tuscaloosa-City/Tuscaloosa-County/Alabama/Council-approves-changes-to-towing-rates-storage-and-release-rules","mediaUrl","https://secure.pipeline.soar.com/6428178-3b7d98c340c99f7dc2058fe2e20e0b56/orig.mp4?Expires=1771177795&Signature=blIGUhiJxPkglPFLcDZEEGAbcTRc5i7rS6emJaWW6l7ERd9fgB353V2P3OdvNlizD51pFyl189gQSP6Bz7pqpQcPDZINefLYWSM6mE-bcj4Gd0STRN6DzzCq1~iQjaG-NuzVY7abLXo8l-nepqyXGSgJKvV-34JlJZJnCiDdej6L312ZDpRCU2pHUWCenquz3FZomnUSynhV1vrGtDWzFeRFtg-keZ-02y1akBnoieDVbG4obpihBFsu7es1awAJ7zm1s32YGu5XjCL5qeNyLD0jevfRBWAImfRVXIH-X1aq1E1ELi8lW01PxEicmXRSrYmKaY-w9SxqblxdzEF2QQ__&Key-Pair-Id=KUT5TJCACFTXG","author","Tuscaloosa City, AL","date","2025-10-07T20:30:30Z","article","The Tuscaloosa City Council approved revisions to the city’s towing order that raise several fees and clarify vehicle-release procedures, the council was told.

Chief Clark and city staff described the key changes as an increase in the base tow rate for rotation and nonconsensual tows from $185 to $210, a new $275 fee for vehicles over 7,000 pounds or with two axles, a $25 charge to cover oil‑drying material after wrecks, and a $40 storage rate.

Staff said the after‑hours vehicle‑release fee remains $75 but the city will no longer require tow operators to stay open two hours after game‑day events to release vehicles at no charge; operators may charge the after‑hours fee when they must return to the lot to release a vehicle. Staff also said that if an operator is already at the lot, they may not add an additional after‑hours charge for that release.

The revised order allows tow operators to pass along customers’ credit‑card processing fees up to the operator’s actual cost, provided the operator discloses the fee amount in advance, staff said.

On safety, staff said tow operators may withhold vehicle release if they reasonably believe a caller is intoxicated or violent; in those cases operators may delay release until a ‘‘cool‑down’’ period, such as the following day, for safety reasons.

Council members moved and seconded the item; the document was split for voting purposes and both portions were approved by voice vote, with no opposing votes recorded in the meeting transcript.

Tow company representatives were reported to attend the meeting for the item, and city staff said they had worked with tow operators on the changes.","mediaType","Video","parentTitle","Tuscaloosa Administration Committee Meeting - Oct 07, 2025","oneSentenceSummary","The council approved revisions to the city's tow order that raise rotation and nonconsensual towing rates, set fees for oil‑drying and storage, permit credit-card pass-through fees with disclosure, and allow temporary nonrelease of vehicles in some safety situations.","taxTitle","Tuscaloosa City, Tuscaloosa County, Alabama","taxId",4830,"location","headline","","shortSummary",{"_33":76,"_35":36,"_37":38,"_39":77,"_41":78,"_43":79,"_45":80,"_47":81,"_49":82,"_51":83,"_53":84,"_55":56,"_57":58,"_59":85,"_61":62,"_63":64,"_65":86,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6428182,"Council approves $145,000 contract for police promotional assessments",180,19000,199000,"/Search/View?dp=1&key=5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb&start=19&end=199","https://assets.pipeline.soar.com/5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb/thumbnail_19000.jpg","/articles/6428182/Tuscaloosa-City/Tuscaloosa-County/Alabama/Council-approves-145000-contract-for-police-promotional-assessments","https://secure.pipeline.soar.com/6428182-3c79a389798ca793a3cc564152a76296/orig.mp4?Expires=1771177795&Signature=aMUTsip8SyKCG~Y8AsyeA6qi2Ng5nB0bGBaEZYz6PWAXrBZPj12Hf5LfDmD1Ul4etODS5UAzXLysrN8xIWzsNdIv20Rs3tpfwlWruTUU24ThV7si6MfAb9HC~VZYV6TZL2nGdu5gL-GqLlhD8uHe0iamsIxT5BQTq36R9YN7wgAwCbdSw1VzFHkNhCPVtLsIQ1oRjasKhsswjlnP2DgsvVgG8whdOJfIljL2aTgb~adgAgIoxJtV~lEeZkOOSCv4WaNR7Ia-R3P3wohedzOIbz0E4s~n7vgSG~11ps~aFQFC-WGeFJzRFI0drYNNv8bysXhLi6liGQJQPa6CBZVT3Q__&Key-Pair-Id=KUT5TJCACFTXG","The Tuscaloosa City Council approved a contract with Industrial Organizational Solutions to run the police promotional assessment process, council members were told, at an estimated cost of $145,000.

City staff said the contract covers the department’s annual promotional process for ranks such as sergeant and lieutenant and includes written tests, structured interviews and assessment-center exercises to rank candidates. The expense is budgeted in the city’s outside services line item, staff told the council.

The contract will fund outside assessors who run weeklong assessment-center events each spring. “So each spring, we have a week for each rank for the assessment centers,” a city staff member said, describing mock exercises, written tests and structured interviews that produce rankings used in promotion decisions.

Chief Clark expressed support for continuing the vendor. “Yes, sir. Absolutely. We’ve used it for a long time,” Chief Clark said.

Council members moved and seconded the measure and approved it by voice vote; the meeting record shows an affirmative voice vote with no opposing votes recorded.

The council did not provide additional details about the contract term or renewal provisions during the discussion.","The council voted to contract Industrial Organizational Solutions to run the police promotional assessment center process this spring at an estimated cost of $145,000; staff said the expense is budgeted in outside services.",{"_33":88,"_35":36,"_37":38,"_39":89,"_41":90,"_43":91,"_45":92,"_47":93,"_49":94,"_51":95,"_53":96,"_55":56,"_57":58,"_59":97,"_61":62,"_63":64,"_65":98,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6428171,"3‑1‑1 manager presents FY2025 call and request data; staff highlight response metrics and outreach plans",1345,451000,1796000,"/Search/View?dp=1&key=5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb&start=451&end=1796","https://assets.pipeline.soar.com/5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb/thumbnail_451000.jpg","/articles/6428171/Tuscaloosa-City/Tuscaloosa-County/Alabama/311-manager-presents-FY2025-call-and-request-data-staff-highlight-response-metrics-and-outreach-plans","https://secure.pipeline.soar.com/6428171-ae3f624ce0e91179ea4a01eca5c3f16d/orig.mp4?Expires=1771177795&Signature=VZEJHy9LFLCuaCWCbge7C~ZqFD5nMxQ2bl51MjptbL0jf5we8EdkTM41YieGY~-zjF3YWGtwwKcct2vdjPF3OeTdCSUspyYTLeingjmlFWsZNAeGUPHetJj1SxDmW7MWoxhXMXyE4XdMzIVZz7IjmIIVKkD1Tsxl0ZB4ltS56WlRDayxLgJCCeIX14NnZwBlOnJDrapSbz0AiEiLtlsubSqLfxKYvXhBzdgtSkqj6nxiS0i87et9N65dFkcTScmAEJBVbNxO2-G-Wfq8CwZDrVBaNjMLfiZ6BOqptbbEgRerRc2r414k305I0L09QEgN6kgltoZP7dZvaYwvdMe~Qw__&Key-Pair-Id=KUT5TJCACFTXG","City 3‑1‑1 staff presented an overview of fiscal year 2025 activity, reporting more than 62,000 total requests, strong service‑level compliance across districts and steps to expand outreach and internal coordination.

Miss Clark, presenting for the 3‑1‑1 team, said the unit has 16 staff members and highlighted response metrics: about 38,678 calls classified as \"data calls\" (calls for information that do not result in service requests), and an average daily call volume of 170 to 200. Clark said 98% of callers who enter the queue are answered within 30 seconds, and that the average time to process a call once answered is under 90 seconds.

Clark said the department received roughly 62,000 total requests entered by 3‑1‑1 staff and that top service categories by volume included water, other garbage/trash/recycling issues (6%), animal control (5%), code enforcement (4%), and missed garbage (3%). She also described procedural improvements: a quality‑assurance protocol, manual rerouting that has moved about 350 requests this year (about 1,300 total since 2023), and monthly team huddles to address training and crisis readiness.

The presenter reviewed district‑level performance, saying service‑level agreement (SLA) compliance by district ranged from about 81% to 86% and that the citywide average SLA is about 83%. Clark described the SLA for a loose‑dog request as two days and explained the software alerts and supervisory escalation that trigger when SLAs are missed.

Clark said the department is working to grow mobile‑app adoption and is considering expanded social‑media response protocols. She asked council members to encourage constituents to download the city’s mobile app and noted the app allows users to include photos and precise locations with requests.

Council members thanked the 3‑1‑1 staff for the work; the presentation was informational and did not require council action.","City 3‑1‑1 staff reported more than 62,000 requests handled in FY2025, high service‑level compliance by district, new quality‑assurance protocols, and plans to increase app downloads and social media engagement.",{"_33":100,"_35":36,"_37":38,"_39":101,"_41":102,"_43":103,"_45":91,"_47":104,"_49":105,"_51":106,"_53":107,"_55":56,"_57":58,"_59":108,"_61":62,"_63":64,"_65":109,"_67":68,"_69":70,"_71":68,"_72":73,"_74":73},6428174,"Council approves special retail license for University Club at 421 Queen City Avenue",69,382000,"/Search/View?dp=1&key=5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb&start=382&end=451","https://assets.pipeline.soar.com/5904912-5f5f14ad4f64b6fa4aa4c94539dcaacb/thumbnail_382000.jpg","/articles/6428174/Tuscaloosa-City/Tuscaloosa-County/Alabama/Council-approves-special-retail-license-for-University-Club-at-421-Queen-City-Avenue","https://secure.pipeline.soar.com/6428174-270f674819cbfe50d459229058026baa/orig.mp4?Expires=1771177795&Signature=KTrw~jtjYIL-cvqyC5vLaw6nkyl~mHVpGH-SV2e1M~-CkDwqpLEY28AFXJ8iTzHxsvu2~9hF8Xzin0QMBRwy9swK7RMOAnQOUssSVczujicNWeuO8lnE4Pake4uKo7qgnaUz-~gNb54gEet8adKeFIPfxslNk5xRGwUTPVNjTMbkocO1oiCXkmmdSUTdv-zvzPFJXjFXjJW1XKMmtXgUhcfIoR3xJABdAoKWeWNaJw0SGhzY5c9BVuuUYZL4l-f3MGwQvroEQLGEHMpgcVKk0S7u-DosPYpdyvH6Avxg~jSY0i~5F4-Sjnb1FAMw5KXWptq6z9tQ3whSh4pYhVyTwA__&Key-Pair-Id=KUT5TJCACFTXG","The Tuscaloosa City Council approved a special retail (more‑than‑30‑days) application for OBG Alumni Club Holdings, doing business as The University Club, to operate at 421 Queen City Avenue.

City staff presented floor plans and parking for the first and second floors and said the Police Department had no objections to the applicant. The application lists a proposed occupancy load of 639.

Staff described the change as primarily a change of ownership and management. The applicant was present and available to answer questions, staff said; no substantive questions were raised during the council discussion.

Council members moved and seconded the item and approved it by voice vote; the meeting record shows an affirmative voice vote with no opposition recorded.","The council approved a special retail (more-than-30-day) application for OBG Alumni Club Holdings d/b/a The University Club, with a proposed occupancy of 639; police had no objections, staff said.","actionData","errors"]

Article not found

Council approves changes to towing rates, storage and release rules

Council approves $145,000 contract for police promotional assessments

3‑1‑1 manager presents FY2025 call and request data; staff highlight response metrics and outreach plans

Council approves special retail license for University Club at 421 Queen City Avenue