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DSS outlines new 30/60/90 onboarding and quality‑assurance steps after Path And Sea rollout
Summary
Burke County Department of Social Services told commissioners it has implemented a 30/60/90 onboarding model and started using the state case system ("Path And Sea") on Aug. 11; staff said the goals are consistent practice, improved data use, and faster identification of training needs.
Burke County Department of Social Services presented an update Oct. 6 on child‑welfare training, quality assurance and the agency's recent transition to a state case‑management system.
Corey Fisher Wellman, social services director, introduced the update and said the department has organized new quality assurance and staff development teams. Megan (training supervisor) said the office has developed 30/60/90‑day onboarding milestones and that she is accompanying new field staff on first cases to provide side‑by‑side mentoring. "I am actually modeling for the new staff out in the field with them and going out with them and working their first case side by side with them," she said.
Seth Derner, training and QA supervisor, said the department went live in the state system "Path And Sea" on Aug. 11 — the first time Burke County child‑welfare staff have used a state system — and that the team is tracking staff needs and strengths to tailor training. Derner emphasized three priorities for a healthy quality‑assurance program: adherence to policies, structured procedures and effective data use.
Why it matters: Commissioners were told the steps aim to improve consistent practice across teams, reduce case‑processing errors, and produce clean, timely data that supervisors and decision‑makers can use.
Vote: Commissioner motioned to accept the report; the board approved the report 4‑0.
Ending: Staff said they will continue regular reviews of casework, develop step‑by‑step guides to connect state policy to field practice, and report back as the onboarding and QA program matures.
