Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
DPH Kaizen office outlines Lean achievements, new cross‑functional projects and workforce training
Summary
At the Oct. 6 Health Commission meeting, William Heughan summarized the Department of Public Health Kaizen Promotion Office's recent work: primary care access improvements, medication-simplification projects at Laguna Honda, new cross-functional initiatives and training programs to spread Lean practices across DPH.
William Heughan, chief strategic and performance innovation officer, presented the Kaizen Promotion Office update to the San Francisco Health Commission on Oct. 6 and highlighted specific improvement stories, ongoing projects and planned workforce training designed to embed continuous‑improvement and equity principles across the department.
Heughan described three spotlighted projects. First, primary-care teams used Epic self-scheduling, template standardization and morning huddles to reduce wait…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
