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Norwalk approves 12‑month microtransit pilot, awards contract to Via subsidiary
Summary
The City Council approved a 12‑month microtransit on‑demand pilot to replace low‑productivity fixed routes 3 and 5, authorized a contract with Nomad Transit LLC (Via subsidiary) not to exceed $2.4 million, and amended the FY25‑26 transportation budget for initial funding.
The Norwalk City Council on Oct. 7 approved a 12‑month microtransit on‑demand pilot program intended to serve corridors currently covered by low‑productivity fixed routes 3 and 5 and authorized a contract with Nomad Transit LLC, a subsidiary of Via Transportation, to operate the service.
John Parker, the city’s transit presenter, told the council Norwalk Transit carried about 1.3 million passengers in fiscal 2024–25 and that routes 3 and 5 have been persistently low in productivity — averaging about 8.9 passengers per hour at an estimated cost near $19.81 per passenger hour. Parker said the pilot will deploy up to 12 wheelchair‑accessible minivans, operate inside zone boundaries that mirror routes 3 and 5, and allow riders to book curb‑to‑curb trips by mobile app or phone, request scheduled trips and subscription…
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