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Phoenix Community Assistance Program reaches staffing milestones; behavioral health units report rising call transfers
Summary
City staff told the subcommittee that the Community Assistance Program (CAP) has staffed nine behavioral health units with 24/7 coverage and is 93% toward overall CAP staffing goals. Call transfers from police dispatch to CAP's behavioral health dispatch increased 98% year-over-year, staff said.
Community Assistance Program (CAP) staff told the Public Safety & Justice Subcommittee on Oct. 1 that CAP has significantly expanded alternative response capacity for behavioral health and crisis calls.
DC Ernst, Community Assistance Program administrator, told the committee CAP completed six onboarding classes in 2025 and had reached “93% of our staffing goals.” Ernst said the program reached its target of nine behavioral health units as of June 2025 and established 24-hour, seven-day-a-week coverage for those units.
Ernst said crisis response units continue to operate primarily as…
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