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Phoenix Fire Department expands senior lockbox program, officials acknowledge Spanish materials were not translated
Summary
Phoenix fire officials reported the citywide expansion of a lockbox program that lets qualifying residents register keys for nondestructive emergency entry. Fire staff said translation of program materials into Spanish was an oversight and committed to producing Spanish-language resources and outreach to Latino neighborhoods.
Assistant Chief Justin Alexander of the Phoenix Fire Department told the Public Safety & Justice Subcommittee on Oct. 1 that the department expanded its community risk reduction lockbox program citywide after a 2023 pilot and has registered and installed hundreds of lockboxes for qualifying residents. “The purpose of the lockbox program is to provide quick access to qualified residents,” Alexander said, describing installations for Phoenix residents over age 55 or with mobility issues and the department’s process for registering codes with dispatch.
The program began as a pilot in Council District 1, Alexander said, and in January 2025 it was made permanent and moved to the community risk reduction division with a new intake platform and map-based…
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