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Enforcement unit rolls out online complaint form, adds insurance/bond compliance checks
5869901 · October 2, 2025
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Summary
The board’s enforcement unit reported it launched an online complaint form in August and has taken over desk investigations for lapsed bonds/insurance; staff said complaints not within the board’s jurisdiction have increased but the form improves evidence collection.
Enforcement staff reported Oct. 1 that an online complaint form implemented in August (via the Connect system) has improved the intake process and allows complainants to upload photos, WDO reports, service tickets and escrow documents directly. Lead enforcement analyst Holly Glasser said the unit has…
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