Oversight committee says Hexagon developers on site after upgrade problems; new go‑live likely in Feb–Mar

The Police Records Management System Oversight Committee heard an update Oct. 1 that work to upgrade the MFR OCR 10 system has resumed after vendor Hexagon sent developers on site to address design and code issues, but staff said the project will not meet its original November go‑live date. Committee chair Berlin said Hexagon "made a commitment to bring in special, subject matter experts" after earlier problems, and staff reported developers were on site the following week to work with DuPage County personnel. A staff member who briefed the committee said the team has seen "significant progress" over the last few weeks but added, "we're not exactly where we need to be right now." The vendor proposed a December go‑live; staff said that is too aggressive and that a safer window is likely February or March 2026, citing holiday blackouts and the need for thorough testing and user training. RMS manager Don said the next task is finalizing a new project timeline and ensuring comprehensive testing before any user exposure. Don and other staff emphasized they will gatekeep the product so that users — including sworn officers — are not asked to test a release that still exhibits major defects. Committee member Thomas pressed whether contract remedies exist because of the delays. A staff member said current contract terms typically allow for 30–90 day remediation windows and that, at this stage, they are enforcing accountability by pushing back with Hexagon and discussing crediting and remediation steps. Staff said they discussed the possibility of pulling out earlier in the process and that Hexagon issued "credit back" and temporarily paused further work while providing developers to remedy issues. No formal change to the contract was made at the meeting; staff said they will escalate discussions if delays extend into December and January and Hexagon cannot meet realistic timelines.