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Oversight committee says Hexagon developers on site after upgrade problems; new go‑live likely in Feb–Mar
Summary
DuPage County oversight committee heard an update that Hexagon dispatched developers to address problems with the MFR OCR 10 upgrade; original November go‑live is not feasible and staff now projects a February–March window while guarding user testing and quality.
The Police Records Management System Oversight Committee heard an update Oct. 1 that work to upgrade the MFR OCR 10 system has resumed after vendor Hexagon sent developers on site to address design and code issues, but staff said the project will not meet its original November go‑live date. Committee chair Berlin said Hexagon "made a commitment to bring in special, subject matter experts" after earlier problems, and staff reported developers were on site the following…
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