Clerk seeks approval of grant-funded Nemo queue ticketing system to reduce courthouse wait times

The Clerk of the Superior Court asked the board to approve acceptance of a Supreme Court grant for a Nemo queue ticketing system intended to schedule appointments and reduce customer wait times at clerk counters. Clerk staff explained the county had included the project in the budget and that the Supreme Court grant will cover procurement so no county funds are required. Why it matters: the system will let customers make appointments online, see estimated wait times and provide metrics to improve counter workflow and customer service, staff said. Clerk staff said the system will improve operational efficiency and customer experience at Cochise County clerk locations in Benson, Sierra Vista and other offices. Details: staff explained Nemo queue is a customer-service scheduling and analytics tool that allows customers to make online appointments and enables staff to track wait-time metrics; it was part of the clerk's budget and a grant application to the Supreme Court was approved. Clerk staff (Amy Hemlaid) told supervisors the grant approval means the county will not need to appropriate additional funds for initial implementation. Status and next steps: staff placed the grant acceptance on the upcoming regular meeting consent calendar. No action was taken at the work session. If approved, the clerk's office will implement the Nemo queue system and report back on performance metrics.