Project communicators said they keep direct lines open for neighbors to report site impacts such as speeding and temporary lighting, and that staff follow up on complaints.

The communications approach aims to reduce friction between the construction campus and nearby residents by offering multiple contact methods, regular newsletters and in-person outreach.

During the podcast, Jeff Wagner of Fluor Corporation said members of the public "reach me directly, which I encourage. Not everyone's happy with us and it continues to be a daily struggle reminder, especially when it comes to speeds and watching your speeds as you leave the site and being good construction neighbors." Wagner described work with security teams and off-duty police to address speeding.

Wagner also identified lighting as an issue: "temporary light plants sometimes get positioned, sometimes people move them, and suddenly we're shining light out on a neighbor. So making sure that we're catch items like that, get those addressed quickly and, you know, not not be a nuisance to someone who's trying to get some sleep." The podcast host, Joe LePage, noted the project maintains a quarterly newsletter and an online sign-up for electronic updates and a QR code and contact information in the printed newsletter.

Ray Hostetler of Hostetler PR described outreach tactics used for farm-safety messaging and early-morning conversations with farmers: teams distributed hard-hat stickers and information cards to workers on site to remind them to "share the road" with farm equipment. The team also met with the Boone County Farm Bureau and other local groups to coordinate messaging and safety guidance.

Ending: Communications staff said they return calls and emails, prepare fact sheets and text alerts, and encourage residents to use the newsletter and project inbox for timely responses. They emphasized that maintaining responding channels is a priority even when feedback is critical.