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EMS reports high call volumes, revenue decline from August to September; ECC flags data discrepancy and telecommunicator hiring
Summary
County EMS reported 2,125 calls and 1,630 transports for the month, revenues of $979,067.02 in August and $798,012.65 in September, and the Emergency Communications Center (ECC) reported an apparent undercount of September EMS calls and said four telecommunicators were hired in September with more training planned.
County EMS told the commission Tuesday that its unit handled 2,125 calls for service and 1,630 transports in the most recent month, and reported $979,067.02 in revenue for August and $798,012.65 for September.
An ECC representative said there is an error in the EMS calls-for-service total for September and that the true number is likely higher, "probably double" what appears in the packet. The ECC said it will revisit and correct the count.
The EMS report to the commission also broke out call volume by station and listed mutual-aid responses in and out of the county. The packet included billables and accounts receivable through September.
On staffing, the ECC said it hired four additional telecommunicators in September and expects the next training class in November; after that class the ECC expects vacancies to drop to about five or six, with additional hiring planned for January. The ECC described the September hiring as bringing staffing closer to operational needs but indicated some vacancies will remain until after the November class.
Commissioners asked questions about the discrepancy and the ECC said it would revisit the September report. The commission's chair proposed a scheduling change for how departmental reports are submitted: departments will provide reports by the Friday before meetings and be asked to attend the Monday meeting only if commissioners submit follow-up questions by that day's lunch.
