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Emergency Services & Telecommunications reports staffing gaps, training and CAD/AMR integration delays
Summary
ES&T Quality Assurance Coordinator Shante Washington briefed the committee on staffing shortfalls in dispatch, upcoming training classes, a delayed CAD-to-CAD link with AMR, and the use of a Heart Team (CRT/Wheeler Clinic) for nonviolent, quality-of-life calls.
Shante Washington, quality assurance coordinator for Hartford’s Emergency Services and Telecommunications (ES&T), told the Quality of Life and Public Safety Committee Thursday that the department remains understaffed in dispatch and is pursuing multiple training and technology initiatives while continuing partnerships for mental-health and quality-of-life responses.
Washington said supervisors are authorized at eight positions (two are new hires), and that the department has 45 authorized dispatch/call-taker slots but only 20 fully trained dispatchers and four fully trained call takers; three staff are in training, two offers are outstanding and 16 vacancies…
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