Consultant proposes 15 survey-based performance measures; city staff aim to adopt and begin implementation by November

A consultant presented a set of 15 proposed performance measures to the Lauderhill City Commission at the Sept. 15 workshop, recommending the city begin using results from a refreshed resident survey to track progress on safety, neighborhood appearance, business and housing perception, and communications.

Why it matters: The measures provide a baseline tied to the 2022 community survey and are intended to give city leaders objective metrics to measure changes in resident perceptions. Staff told the commission the measures will inform the strategic plan revision and become part of an implementation timeline that targets a November rollout of new measures and a next survey in 2026.

The consultant (Don) explained the choice to start with survey-derived measures: “the most feasible to get started with are the survey measures because the survey is in place.” He outlined four safety measures (neighborhood walking safety, enforcement of local traffic laws, police visibility, police response time), several items measuring image and appearance (parks amenities, medians/highways, street/curb conditions, sidewalks) and business/housing measures (employment options, restaurant quality, housing options). Three communications and governance measures focus on perceived value of tax dollars, social media information and the appearance of city facilities.

Don proposed a one-year target of roughly a 10% improvement on each measure as a reasonable initial goal: “10% seemed like a a reasonable goal to try to achieve within a year.” Commissioners suggested adjustments: one commissioner preferred a 12% target; another asked to add hard KPIs such as unemployment rate, crime statistics and health metrics (uninsured rate, diabetes/cancer incidence) to complement perception measures.

City Manager staff described an implementation plan led by an internal team (Nadia, Zach and Courtney) that will identify “quick wins” — near-term, high-impact actions departments can take while the strategic plan revision proceeds. Zach said staff will return in October with refined measurables and specific short-term items, with a target to begin rolling measures on Nov. 1 and to conduct a new satisfaction survey in 2026.

No formal vote was taken. Commissioners gave general support to the approach and requested the team incorporate suggested KPIs and clear implementation steps for public safety and community well-being.

The city manager said staff will present a final package in October that reflects the commission’s feedback and provides a timeline for departmental implementation and the next resident survey.