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County operations team launches effort to speed purchasing and payments after year-long review
Summary
County operations presented a cross-department "operations excellence" initiative to address procurement and payment delays identified in a paid-claims review; proposed fixes include policy updates, standardized training and improved interdepartmental communication.
El Paso Countys operations-excellence team presented a year-long review to Commissioners Court on Aug. 21 that identified bottlenecks in purchasing and accounts-payable workflows and recommended policy updates, standardized training and improved communication to reduce late vendor payments.
The presentation, led by Adriana Chaparro and Ivan Garcia of County Operations with program oversight from Melissa Carrillo, summarized interviews with internal-service departments (purchasing, auditor, budget and grants) and end-user departments. The team reviewed paid-claims data from October 2024 through July 2025 and found the largest delays occurred in two department-level phases: the time from purchasing-issued purchase order to the departments invoice/receipt entry, and the time between receipt of an invoice and entry of a receive record in the countys enterprise resource system.
"What we…
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