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Board receives update on CAMS migration, IT enhancements and transcript evaluation
Summary
Staff reported progress on migrating the Office of Tax Petitions into CAMS, ongoing CAMS enhancements (language support, scheduling, indexing and dictation software), and continued evaluation of automated transcripts; board members requested the IT prioritization list and cautioned about open-meeting rules for online coordination.
SACRAMENTO — Agency IT and casework leaders told the California Unemployment Insurance Board they are prioritizing the migration of the Office of Tax Petitions into the CAMS case-management system and continuing work on enhancements the field has requested.
John Campuet, who led the IT update, called the migration ‘‘one of our highest priorities’’ and said the design is largely in place while the team gathers user feedback and refines requirements. Campuet said CAMS is ‘‘our most critical application’’ and the department is working to reduce single points of failure and increase uptime.
Chief ALJ Michael Koutre told the board the Office of Tax Petitions migration is a coordinated effort by IT and subject-matter experts. ‘‘We are preparing to roll the office of tax petitions into CAMS,’’ Koutre said, adding that the effort is primarily an IT project but involves trainers and subject-matter experts across the agency.
Staff outlined a range of enhancement requests that are being prioritized: additional language support, scheduling improvements at field level, an indexing tool for CAMS, replacement dictation/transcription software (the current vendor is retiring), and additional public-portal security. IT said it is close to hiring new developers to support those improvements and that it receives user input via help-desk tickets, judge and field outreach, and stakeholder interviews with labor advocates.
Board members asked about transcripts for hearings. Judge Bach and other members said searchable transcripts could help board reviewers and staff pinpoint testimony without listening to entire recordings. IT and management said transcript technology is being evaluated but that accuracy and legal admissibility are important considerations; any automated transcript product would need to meet recordkeeping requirements.
Chair Michael Allen cautioned about public-meeting rules when board members discuss priorities outside a noticed session, saying, ‘‘If we start typing in things, questions, and it looks like we're having a conference online, then we get in trouble with Bagley Keane.’’ Staff agreed to provide the board the IT prioritization list and to continue evaluating transcript vendors and use cases.
No formal action was taken on IT items at the meeting; the board requested follow-up information and committee materials.
