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Enforcement unit reports caseload, DOI collaboration and investigator training
Summary
The board’s Consumer Protection Services (enforcement) staff reported 450 active complaint cases at analysts’ desks, 417 cases initiated this fiscal year so far and continued collaboration with the Division of Investigation and the Attorney General’s office on training and case handling.
The consumer protection and enforcement unit for the Physical Therapy Board told members June 26 that staff are managing 450 complaint cases across investigation stages, have initiated 417 new cases this fiscal year so far and continue collaboration with state investigators and the Attorney General’s office.
Carol Phelps, manager of the enforcement unit, said the unit migrated documents to SharePoint and implemented automated reports and…
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