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City OKs Civil Technologies contract to let complainants track investigations online
Summary
The fiscal committee approved a contract with Civil Technologies to provide a case and complaint management system allowing complainants to check case status online, including Office of Police Accountability and Office of Equity and Engagement cases.
The fiscal committee on Sept. 23 approved a contract with Civil Technologies for a complaint and case management system that staff said will let residents track complaints from intake through resolution.
“Community members who contact our office and say, ‘hey, we want to file a complaint,’ will be able to look from their side and see where the complaint is in the process, get regular updates,” said Mister Davis, a city staff member who presented the item. He added the system will also be available to the Office of Equity and Engagement’s human-rights ordinance cases.
In committee discussion, a commissioner asked whether complainants or staff would view the back-end. Mister Davis clarified that complainants will receive a case number that they can enter on a web page to see status updates such as “investigation stage” or “resolved” and next steps.
The committee voted to approve the contract; the meeting record shows committee members said “aye” and the chair indicated the motion carried.
No detailed implementation schedule or training timeline was specified in the discussion on the floor; staff indicated the system will increase transparency and customer service.
