Town staff present quarterly administrative services report covering HR, IT and risk management
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Summary
Administrative services staff presented a quarterly update on human resources, IT and risk management including retention metrics, lost workdays from workplace injuries, recruitments, and planned personnel and software studies; council discussed training and cooperation with regional agencies.
The town's administrative services department presented a quarterly report on personnel, information technology and risk-management topics at the Dec. 16 council meeting.
Staff reported retention and turnover data since 2019 and said the town’s turnover rate was below the partial 2024 national benchmark from the U.S. Bureau of Labor Statistics. Human resources staff noted five recruitments during the quarter with 71 applications and identified plans for a staffing and process-improvement study and an employee-benefits review; staff said additional budget requests may be proposed during the upcoming budget process.
Risk-management items included a recent safety survey by Southwest Risk identifying housekeeping and labeling recommendations for certain facilities; staff said they will report remediation in the next report. Personnel and IT plans under consideration include an enterprise-wide software assessment to find multi-departmental systems and an expanded training program covering OSHA topics and heat-illness prevention. Council members suggested pursuing cooperative training with nearby municipalities and restoring planning-training opportunities for commission volunteers.
Staff said a personnel manual update and compensation review are planned and that the management team has a high level of experience and education. Council asked staff to provide additional detail on lost-workday calculations and to explore training opportunities for planning commissioners and utility staff.